Retail customer service, merchandising, stocking, inventory

Fabiana Allen

Customer Service

Columbus, GA ****4

**********@*****.*** - 706-***-****

Enthusiastic customer service representative and friendly sales associate with over 3 year's retail experience, seeking a fast paced and diverse retail and customer service environment job. Core Strengths Retail/Call Center

• 7 years of great customer service experience Excellent verbal, writing, typing skills

• Cashier skills Proficient with the use of computers Customer Service

• Handled guest complaints, maintaining a positive experience for all.

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction. Authorized to work in the US for any employer

WORK EXPERIENCE

CSR II

TSYS - Columbus, GA - September 2015 to Present

Responsibilities

Handle disputes and fraud inbound calls

Inspecting accounts for fraud

Filing non fraud and fraud disputes

Skills Used

Call center

Typing

Computer skills

Data entry

Certified Nursing Assistant

Home Instead Senior Care - Columbus, GA - March 2015 to Present Responsibilities

Supervise and assist patient/client with

Personal hygiene

Cooking and Eating

Clean and care for patient area

Arrange Doctors appointments

Skills Used

Vital signs

First Aid/CPR

Care Documentation

Promote independence

Patience and empathy

Safety

Catheter care

Wound care

Assistance Coordinator/Call Center

Road America Motor Club - July 2012 to July 2012

July 2012 Provided customers with positive emergency roadside assistance. Handled customer account inquiries, accurately providing information to ensure resolution of service complaints customer satisfaction

Area manager

Simply Fashion/Fashion Trend - Columbus, GA - April 2008 to 2012 Earned management trust by serving as key holder, responsibly opening and closing store. Controlled shrinkage, scheduling, meeting sales quota, hiring and training employees all while keeping customer service as my main priority.

Maintained up-to-date knowledge of store products, policies regarding payments, returns and exchanges. Machine Operator/Sewer

AFS America - October 2014

October 2014 Sewed car mats, Inspected material, and prepared items for shipping through the packing department with accuracy while maintaining production expectations. Store Associate

Army Airforce Exchange Services - May 2014

May 2014 Operated cash register with accuracy while collecting credit card payments, and selling merchandise. Kept all shelves and stockroom items stocked while keeping a clean safe environment. Customer Care Representative/Call Center

TSYS - Columbus, GA - August 2008

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, directed calls, and resolved customer complaints.

Data Entry

Typing

EDUCATION

Georgia Military College Pre- Nursing

2012 to Present

Columbus Technical College CNA

October 2014

Phlebotomy Technician

Step Health Agency

2014 to 2014

SKILLS

CPR First Aid October 2014

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