Customer Service Sales

Maritine Smith

*** ******* ****** 631-***-**** ********@*****.***

Underwriter/Account Manager

Areas of Emphasis – Financial Analysis, Merchant Services

Underwriter/Account Manager with 3 years of experience seeking a new opportunity. Extensive experience analyzing financial data, evaluating risk, performing complex research, and working cross-functionally to underwrite accounts while ensuring quality and productivity goals are met. Well-developed skills gathering information, creating customized reports, and building strong relationships with clients. Dedicated leader with outstanding analytical and critical thinking skills, and a proven track record of success training employees, using a variety of software applications and systems, and ensuring a superior level of customer service is provided to customers.

Areas of Expertise

Underwriting

Account Management

Merchant Services

Financial Analysis

Reviewing Applications

Ensuring Compliance

Cross-Functional Collaboration

Risk Tolerance

Building Strong Relationships

Experience

NATIONAL BANK CARD, Melville, NY March 2012 – November 2015

A national merchant services company, National Bank Card provides services allowing business owners to accept credit cards for payment. National Bank Card services more than 18,000 accounts and generates more than $300 Million in annual revenue.

Underwriter/Account Manager

Analyze applicants' financial status and credit to determine feasibility of granting merchant accounts.

Obtain and compile copies of applicants' credit histories, corporate financial statements, and other financial information.

Explain to customers the different types of merchant service accounts that are available, as well as the terms of those services.

Review merchant agreements to ensure that they are complete and accurate according to policy.

Review all applications before they are submitted to the bank.

Answer all questions the bank may have about the merchant.

Confirm agreement details with merchant and explain any restrictions and monetary amounts they are approved to process.

Ensure merchants get approved for processing volumes that are conducive to their business.

Collaborate with processors regarding potential fraudulent activity and provide proof to their Risk Management department.

Work cross-functionally with Sales Representatives to help them identify merchants that can be easily approved for merchant accounts.

Confirm that all equipment to be leased or already owned by the merchant is PCI compliant.

Communicate with clients after they have been approved to re-confirm terms of service and to ensure terms are understood and adhered to. Answer questions about equipment, billing, and pricing.

Key Accomplishments

Increased approval rating of accounts by 20%.

Increased customer retention by more than 20%.

Instrumental in helping the Risk Department decrease loss due to fraudulent accounts.

“ISO of the year” award

NATIONAL BEST SECURITIES, Bohemia, NY October 2007 – May 2011

A maintenance services company that provided a variety of maintenance and repair services to companies such as Victoria’s Secret, Waterford Wedgewood, Target, Hollister, and more.

Job Coordinator

Hired various technicians to complete jobs at retail stores throughout the country.

Documented all service and installation work orders and completed all necessary forms, reports, and quotes in a timely and efficient manner.

Ensured quality work was performed by technicians and that work was completed within a specified price range.

Maintained consistent communication with technicians to ensure jobs were completed on time.

Negotiated pricing with technicians to meet the needs of our clients that included Target, Starbucks and Waterford Wedgwood.

APPLIED GENETICS INC. (AGI) DERMATICS, Freeport, NY September 2006 – October 2007 A biotechnology company specializing in DNA repair technology and supplies products for top cosmetic companies such as Estee Lauder and Lancôme.

Customer Service Representative/Sales Assistant

Provided support to 15 Sales Representatives; helped open new accounts and upgraded existing services for clients.

Maintained information for more than 300 individual and corporate accounts.

Ensured Sales Representatives had all necessary marketing materials and products needed to make sales.

Kept track of all sales orders, entered information into system, and ensured products were delivered on time.

Answered customer questions when Sales Representatives were unavailable.

Trained sales representatives during a software system conversion.

Created customized reports that kept track of Sales Representatives’ sales for the quarter.

NEW VITALITY VITAMINS, Farmingdale, NY August 2004 – August 2006

An E-commerce vitamin and nutraceutical company providing a variety of supplements for skin care, nurtrition, men’s health, and women’s health.

Customer Service Representative

Answered both incoming customer service calls and sales re-order calls in a call center environment.

Provided excellent customer service.

Addressed any questions or concerns about products, promotions, billing, and/or shipping.

Up-sold and cross-sold New Vitality products.

Entered and updated customer information into a computer system.

Handled secure information with discretion.

Placed orders when necessary.

Reviewed phone recordings to ensure proper use of selling techniques by sales staff.

Received “Employee of the Month” Award.

Education

BRIARCLIFFE COLLEGE, Bethpage, NY, Bachelor’s Degree in Marketing, G.P.A 3.66

Honors: Dean’s List, Scholarship Recipient

Computer Skills

Microsoft Word, Excel, Outlook, Multiple Proprietary Underwriting Systems

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