Sales Associate

*** ******** *

Delray Beach, FL *****

Cell - 516-***-****

Jay Grossfeld

Objective

Professional position utilizing experience in administration, marketing, and sales.

Experience

July 2014-

Present

Jan 2012 -

2013

Nov 2004 -

Dec 2011

May 2000 -

Nov 2004

First Data

Technical Consultant Hagerstown, MD

POS North

Accountable for achieving timely and complete resolution of merchant

technical POS terminal issues.

Ensuring complete and prompt resolution for moderate to complex

Technical issues from merchants directly within First Data.

Merchant education and training as required.

Maintaining a thorough understanding of First Data’s products, platforms, systems and operational areas.

Citigroup, N.A.

Sales Associate (Citicards) Hagerstown, MD

Perform necessary procedures and verbal dialogues to effectively customize and cross sell products and services to customers.

Provide phone support/servicing to customers within established production and quality standards.

Utilize multiple sales systems to execute sales delivery and fulfillment strategies.

Operate in a goal-oriented environment with minimally defined parameters, that is constantly changing.

Loan Officer (Citicorp Trust Bank) Melville, NY & Irving, TX

Responsible for the sales and servicing of clients looking to improve their financial situation through refinance.

Provide phone support/servicing to customers within established production and quality standards.

Utilize multiple sales systems to execute sales delivery and fulfillment strategies.

Provide feedback regarding sales process effectiveness to Sales Manager and Corporate Sponsors individually and in presentation settings as required.

Operate in a goal-oriented environment with minimally defined parameters, that is constantly changing.

Citicards Test Center Melville, NY

Sales Associate

Perform necessary procedures and verbal dialogues to effectively customize and cross sell products and services to customers.

Provide phone support/servicing to customers within established production and quality standards.

Utilize multiple sales systems to execute sales delivery and fulfillment strategies.

Provide feedback regarding sales process effectiveness to Unit Managers and Test Sponsors individually and in-group settings as required.

Operate in a goal-oriented environment with minimally defined parameters, that is constantly changing.

Jan 1995 -

May 2000

Electrodynamics, Inc. Hauppauge, NY

Account Executive

Responsible for the sales and servicing of over 500 clients in the electronics and computer components industry.

Clients were obtained through cold calling as well as follow-ups from requests for catalogs.

Education

Professional Accomplishments

Queens College, Flushing, New York

Bachelor of Arts - Political Science - Economics

Honors: Dean’s List

Broward County Community College - Adjunct Instructor

Top Performing Sales Associate Citibank 3rd Quarter 2000

Top Performing Sales Associate Citibank 4th Quarter 2001

Quality Excellence Award 1st Quarter 2004

Top Performing Sales Associate (Regionally) Citicorp 2008

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