Support Analyst
Resume:
Darryl Brashier
C: 480-***-****
H: 480-***-****
******@**************.***
SUMMARY
Highly skilled in problem resolution and focused on finding solutions. A team leader, with the skills and mindset to effectively drive change, learn from and educate customers, and help business partners be successful.
PROFESSIONAL DEVELOPMENT
Essentials of RIM Certificate (Records Information Management)
IBM FileNet P8 Platform Administration
IBM FileNet P8 Platform Installation
PROFESSIONAL EXPERIENCE
Talascend LLC
Senior Support Analyst, contracted to Bechtel, Glendale, AZ
Lead Bechtel resource for upgrade of Brainware (now Lexmark Perceptive Intelligent Capture (PIC)) hardware and software. Prepared upgrade of hardware and software for the QlikView business intelligence application. Provided support for FileNet IS, PIC, Qlik. Created additional and expanded documentation. Created Excel and batch programming to improve and expedite support.
Paradigm Technologies, Scottsdale, AZ 2014
Content Analyst, contracted to Salt River Project, Tempe, AZ
Created documentation and tools for content cleanup project.
Wrote documentation for simplified use of two applications during corporate cleanup
Used SQL queries, MS Access and Excel to validate links between managers and record coordinators (“Custodians” in SRP terminology) and record series information
Diversant, Charlotte, NC and Red Bank, NJ 2014
Business Consultant, contracted to Duke Energy Corporation, Charlotte, NC
Provided an interface between the internal customers and the EDM Group (Electronic Data Management) during the migration of document from FileNet Content Services (CS) to FileNet P8. The project is the migration of Nuclear records and documents.
Reviewed current metadata and documents with the customers
Used SQL queries, MS Access and Excel to validate and prepare the metadata for the documents now in the records repositories for migration to the new environment
Signature Consultants, Charlotte, NC 2014
Systems Analyst, contracted with Delhaize America, Salisbury, NC
Worked on the update of FileNet IS and Oracle IPM to FileNet P8 v. 5.2.
Began integration of document classes and types
Worked on business requirements for various departments
Gathered documentation for the project
Provided analysis of potential issues
Principle Solutions Group, Atlanta, GA 2012-2013
Business Consultant, contracted to Duke Energy Corporation, Charlotte, NC
Engaged with internal customers and function as intermediary with the document management team during migration from FileNet Content Services to IBM FileNet P8:
Worked with the various departments in guided discussions to identify problems, establish business needs, document requirements, and design resolutions to problems
Managed the process to migrate customer documents from the original application to the production P8 environment
Developed internal tools to manage the migration process
Independently developed standardized, customer-friendly documentation standards, forms and processes
Self-Employed, Mesa, AZ 2011-2012
Web site design and solutions, education in internet business and RIM standards and practices.
Created ARMA Arizona chapter web site and won ARMA International Web Site Design for Large Chapters, 2012
Supported and designed web sites for customers in the Phoenix area
Arizona Public Service, Phoenix, AZ 2007-2011
System Analyst/Integrator III
Technical Lead, Information-Records Management (IRM) Rollout (2009-2011)
Led technical work for company-wide Records Management project with the goal to standardize folder structures and security on the network file shares and in the company’s record repository (FileNet)
Created and documented revised and improved file share and FileNet processes
Documented and actively pursued resolution for gaps in post-Rollout maintenance
Mentored the 6-person team about Active Directory and FileNet in the APS environment
Led dozens of IRM technical presentations and work sessions with clients across the company
Identified problems within the IRM processes and created software tools which decreased rollout technical preparation from an average of 40 hours to minutes, making project completion on time and on budget possible
Initiated coordination with Network Storage and IS Security Operations teams for IRM
FileNet Administrator (2007-2009)
Worked with clients across the company to improve and implement FileNet use.
Evaluated IBM FileNet P8 and other Enterprise Content Management systems for APS in preparation for multi-million-dollar upgrade of the FileNet Content Services environment
Created and maintained much of the support documentation on the Intranet for FileNet
Maintained and improved customer relations throughout the company through constant communication and education about the application
Resolved customer problems with company FileNet processes
Established Critical Infrastructure Protection functionality in FileNet
INT Technologies, Phoenix, AZ 2005-2007
FileNet Administrator, contracted to Arizona Public Service as System Analyst/Integrator III
Administered 20 FileNet libraries in a statewide network of 10 servers. Worked with clients across the company to improve and implement FileNet use in their areas.
Twice led the effort to upgrade all 10 FileNet servers to newer software versions
Converted all FileNet security groups (est. 600) to a standard naming convention to synchronize them with Active Directory in preparation for the IBM FileNet P8 implementation
Designed and implemented configurations and processes for many company areas to enable them to use FileNet
District Court 18, State of Kansas 2000-2005
FileNet Administrator, as Programmer 3
Technical lead for IT department, supporting 10 Windows servers and 350 client computers, microfilm, scanning solutions, FileNet CS v5.4, VERITAS backup solutions, SQL Server, and Active Directory for the largest state court in Kansas
Established document management solutions for Juvenile Court as well as several departments within the main court system
Upgraded hardware and software for all District Court 18 servers and software
Performed Enterprise Administration for Windows Active Directory
Designed, developed and administered a custom Visual Basic program for microfilming court documents
Provided backup support for Crystal Reports, Cisco routers, Exchange, Linux
Evaluated approximately $400,000 in new systems expenditures
Created additional scripts and programs as required
EDUCATION
BA, Computer Science, English and Mathematics
Wichita State University, Wichita, KS
ADDITIONAL TRAINING
MCSE full class set
A+ and Network+ Certifications
MS Office Access and Excel Training
Journalism and Graphic Layout classes
USAF Troubleshooting (Technical School for Flight Simulator)
NASA-certified soldering
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