Quality Control Medical

Jamie Rivera

*** ***** ***. **

Minneapolis, MN *5418

612-***-****

***************@*****.***

SUMMARY OF QUALIFICATIONS

Over 7 years of experience in customer relations and collecting.

Fast learner: has worked with a multitude of different company-specific software.

Great attention to detail: provided excellent high-precision quality control service.

Fluent speaker of Spanish.

WORK EXPERIENCE

MEDICAL COLLECTOR 8/2011 – 10/2012

Iqor Incorporated, Plymouth, MN

Collected past medical debt directly over the phone from clients using the automated dialer system.

Entered all the clients’ information using Iqor’s customer relation system.

Managed her collector’s account and logged all the new calls extensively for follow-up.

Actively participated in the collector team to maximize efficiency.

MEDICAL COLLECTOR 9/2005 – 7/2011

Phoenix Management, Minneapolis, MN

Skip traced to find patients who have incorrect addresses, and phone numbers.

Ran credit checks and invoices for insurance companies.

Made payment plans and accepted payments over the phone with credit or check.

SHIPPING AND QUALITY CONTROL 8/2001 – 2/2004

Aveda, Blaine, MN

Made sure the products were correctly labeled and packaged for shipping out.

Pressure tested caps and mixed products in containers to fill the bottles.

Recorded detailed data in the system.

Cleaned up work area after the shift to prepare it for the next one.

EDUCATION

UNIVERSITY OF PHONEIX ONLINE, Houston, TX 12/2008 – 4/2009

Earned credits in Criminal Investigation.

RASMUSSEN COLLEGE, Brooklyn Park, MN 1/2010 – 3/2010

Earned credits in Business Management.

DEBT COLLECTION LISENCES

All were gained for the respective companies from the Department of Commerce.

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