Customer Service Sales

Stacey M. DeHoff

Objective: To obtain a position where my consulting, leadership, analytical and outstanding listening, written and verbal communication skills can be applied to help reach organizational goals. Education Majors:

John Carroll University Business Logistics

Bachelors of Science in Business Administration Management Graduation May 2006

Malone University M.B.A.

Graduation December 2011

Awards Received

Boler School of Business Outstanding Senior Deloitte and Touche Applause Dean’s List given to project team member

that goes beyond project

expectations

Professional Experience

The J.M. Smucker Company – Project Lead, Organization Development May 2014 – December 2015

• Co-Create and facilitate leadership development programs (Mastering the Art of Leadership – for executives and Discovering the Art of Leadership – for managers and above) that won the organization’s highest award in Fiscal Year 2015

• Research and analyze organization needs by conducting focus groups and facilitating leadership strategy discussions using the appreciative inquiry and SOAR methodologies

• Recommend and design highly rated learning programs based on research and analysis of business needs

• Design the strategy for and lead the organization’s performance management and career path processes

• Build and deliver various performance management workshops and tools to improve objective setting with a purpose and coaching and feedback skills rooted in neuroscience discoveries

• Co-create a role leveling tool that helps facilitate promotion discussions in a more quantitative way to make improved, more consistent title decisions across the organization.

• Improve employee onboarding process (in process) The J.M. Smucker Company – Supply Chain Planning Manager (Baking, Oils, and Frozen Handheld) May 2012-May 2014

• Create a common vision for and develop a high performing team committed to continuous improvement and driven by a purpose

• Implement Sales and Operations Planning Process to add to the arsenal of tools supply chain planning provides to the leadership team to make capacity, sales, and marketing decisions based on various modeled scenarios

• Anticipate and present supply challenges and alternative solutions to the cross-functional leadership teams

• Influence leadership team to add manufacturing capacity for products with multiple years of double digit growth

• Manage and develop team of inventory analysts with a proven record of developing promotable team members

907 Sand Lot Circle

Louisville, OH 44641

Cell: 330-***-****

***********@*****.***

The J.M. Smucker Company – Acquisition Demand and Supply Planning Business Leader November 2011-April 2012 (also 2008-2009 acquisition work)

• Lead cross-functional team members to establish and track project milestones, understand improvement opportunities, and implement integration solutions that work across the supply chain

• Present results of project work to the supply chain leadership team The J.M. Smucker Company – Project Insight Demand Planning Subject Matter Expert August 2010-November 2011

• Involve various departments (Supply Planning, VMI, Customer Service, Marketing, IS, Sales and Marketing Systems, JMS Item Team, Canadian Demand Planning, and Contract Manufacturing) to understand current processes and additional business needs outside of Demand Planning that could be satisfied in the new Demantra environment

• Identify gaps in system functionality and work to resolve gaps with IS, management, and consultants

• Present findings and suggestions at each stage gate to leadership The J.M. Smucker Company – Demand Planning Analyst/Senior Analyst October 2008-August 2010

• Analyze and manage two-year forecast for mainstream coffee

• Partner cross-functionally with sales, marketing, and operations to understand sales promotions, consumer trends, new product launches, and price changes that drive forecast volume

• Support financial planning process (Final Plan, I/O Plan, Broker Targets) Deloitte and Touche LLP – Enterprise Risk Services – Controls Assurance Consultant June 2006-October 2008

• Manufacturing and Construction Industry Experience – analyze and assess business process controls for the following business cycles: financial close and reporting, revenue, expenditures, fixed assets, payroll, and inventory for several multinational manufacturing companies with revenue exceeding $5 billion.

• Strengths as indicated in Deloitte performance evaluations: o Building positive working relationships with clients and teammates o Achieving results

o Defining client’s needs and implementing solutions o Quality documentation and support of conclusion

• General skills and experiences gained:

o Interviewing clients (from the shop floor to the boardroom) on a daily basis and identifying clients’ needs based on discussions and observation of processes o Documenting narratives or diagrams around client processes o Perform test procedures, document and present results to management and senior management

o Identify control weaknesses and seek mitigating controls o Teamwork in a fast-paced environment

o Communication and presentation skills

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