Customer Service Representative
Resume:
#*** **** ** *** ** Calgary AB T3E 0B1
PH: 403-***-**** ***************@*****.***
Objective:
I am seeking a position where my education, experience, excellent attention to detail, problem-solving and organizational skills would be an asset to the company. I am very adept at multi-tasking and have proven myself when executing efficient strategies for work practice improvement and implementation. I am able to convey information with clarity and patience and consider myself a very positive, highly motivated and encouraging team player. With my ability to quickly grasp new industry practices, processes, procedures and standards, I am able to anticipate challenges and coordinate with team members to solve problems in a pro-active and collaborative manner.
Summary of Qualifications:
Excellent attention to detail
Quick to grasp new concepts
Team Player
Work well with little or no supervision
Excellent interpersonal skills
Well organized
Proficient use of SAP, Microsoft Office Word, Excel, Case-Ware, Quattro Pro, Profile and Simply Accounting
Fluent in English and Serbo-Croatian
Professional Experience
Billing Specialist
Baker Hughes, Calgary, Alberta
2013-Present
●Billing and invoicing functions for various product lines
●Input, create, process and maintain job, sales and service orders into SAP
●Accurate and timely preparation of customers and inter-company invoices
●Prepare accruals and reports
●Maintain files and data
Pipeline (MFL) Data Analyst
Baker Hughes, Calgary, Alberta
2012 - 2013
●Pipeline inspection analysis for magnetic flux leakage (MFL)
●Perform basic anomaly analysis in accordance with documented procedures and verbal instructions
●Identify and characterize basic pipeline fittings and construction models (ie. Tees, seam welds, girth welds, valves, bends, etc).
●Confirm in-field inspection data
●Integrate and confirm supplementary data
●Perform feature detection
●Categorize, evaluate and size features
●Perform quality assurance on analyzed data
●Adhere to relevant data analysis processes and procedures
Ana-Marija Maroti 2/2
#702 2909 17 Ave SW Calgary AB T3E 0B1
PH: 403-***-**** ***************@*****.***
Accountant
BDO Canada LLP, Calgary, Alberta 2010 – 2012
Arthur B. Rubin Professional Corporation, Calgary, Alberta
2006 – 2009
Self-employed, Calgary, Alberta 2006 - Present
●Responsible for Audit planning and execution
●Review Engagements
●Inventory management
●Notice to Readers
●Preparation of financial statements and notes to financial statements
●Bookkeeping
●Corporate and personal tax submissions
●Accounts receivable/payable
●GST Remittance
●Payroll and source deductions (T4/T5 and ROE form preparation)
Behavioral Therapist
Society for Treatment of Autism, Calgary, Alberta
2006
Behavioral improvement program creation
Cognitive skill instruction/mentoring
Organizing of activities suited to Client requirements and needs
Behavioral/Independence coaching
Motor skill enhancement
General preparation of Clients for everyday living
Client file management
Customer Service Representative
Royal Bank, Winnipeg, Manitoba
2004 - 2005
Performed financial transactions: Deposits, Withdrawals, Payments
Performed day end reconciliations
Provided helpful and satisfying customer service
Piano and Music Theory Instructor
United Conservatory of Music, Calgary, Alberta 2006-2009
Self-employed, Winnipeg, Manitoba 1996-2006
Music Quest, Winnipeg, Manitoba 2005-2006
Richmond School of Music, Winnipeg, Manitoba 2005-2006
Prepare and instruct individual/group theory, history, harmony and piano lessons
Organize, interpret and evaluate written assignments and practical exams
Introduce learning material suited to the students’ needs and interests
Created incentive programs to maintain student morale, interest and motivation
Education
Bachelor of General Studies
University of Athabasca
References available and delivered upon request
Contact this candidate