Manager Customer Service

Ms. Stacy Case704-***-**** ***********@*****.***

**** ***** **** #*, *********, N.C. 28031

I am the most dedicated employee you will ever hire! I have over 16 years Office Management experience in healthcare, and more recently in the automotive industry. I am known for accuracy and timeliness in managing everyday functions for thriving private businesses. I hold very high proficiencies in MS Office Suite, Windows and QuickBooks. I am also a freelance bookkeeper and consultant for private businesses. In my free time I like to read, kayak or sail and spend time with my pit pup Summer.

Key Skills

Office Administration & Management

Accounting & Bookkeeping (QuickBooks)

Vendor Negotiations & Management

Community/Business Liaison

Marketing and Publications

Accounts Receivable/Accounts Payable

Payroll

Provider Contracting & Credentialing

Provider and Staff Recruitment

Website Design and Management

Professional Experience

The Balance Group, LLC- North Carolina 2014-Present

Owner-Bookkeeper: I am a part-time freelance Bookkeeper and Consultant by offering remote bookkeeping services at a reasonable price to small private businesses.

Edwards & Associates Consulting- Harrisburg NC November 2015- Jan 26, 2016

Operations Manager- I help improve the operational systems, processes and policies in support of organizations mission. I play a significant role in long-term planning. I Help oversee financial management, planning, systems and controls. I handle invoicing to our customers, including calculation of completed units of service. I handle disbursement of checks for vendor expenses. I am the administrative support for all of our Consultants. I prepare and process their expense reports as well as proof read and process all of their Client Service Reports for our Customers.

Stacy Case Resume Continued:

Northlake Children’s Associates, P.A.-Mooresville, N.C. April 2001 to Oct 2015

Practice Manager-I oversaw the entire daily operations for a thriving medical practice. My responsibilities were to handle all finances and daily A/P processes; supervise staff and providers; manage vendor/supplier relations. Maintain adherence to corporate accounting standards; address and escalate issues from patients to ensure the highest level of customer service and quality of care. I made sure the medical records are in accordance with company policies and government regulations. I helped implement HIPAA in 2001 and implemented EHR in 2012.

Presbyterian Endocrinology and Rheumatology- Charlotte, N.C. 1999-2001

Assistant Manager- I oversaw the entire daily operations for the office in the manager’s absence. Posted charges and handled A/R collections. Responsible for closing out month end and went to all meetings with the manager. Reviewed and prepared payroll hours. Help cover any nonclinical staff when they were out sick. Helped transition the Nalle Clinic when they merged with Novant Healthcare.

Education

East Mecklenburg High School 1994

CPCC Transfer Credits Only for Queens College

Queens College (Partial Credits-Left for Employment Opportunity)

Affiliation

Member, MGMA (Medical Group Managers Association), 2004 to Current

Member, AAPC (American Academy of Professional Coders), 2004 to Current

Volunteer on the Brookstone College Advisory Board-2012-June 2014

References

Charles Roberts, DDS- 704-***-****

Majé Goodwin, MD- 704-***-****

James Allen, MD, PhD- 704-***-****

Sarah Church - 704-***-****

Virginia Cruse- 704-***-****

Thank you in advance for any consideration.

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