Customer Service Sales

CARLOS G

LECHUGA

**** ****** ***** **, *******, TX 77053 (C) 713-***-**** ******.*******@***.***

PROFESSIONAL SUMMARY

Customer service professional dedicated to effective team management and customer

satisfaction.

SKILLS

Exceptional communication skills POS systems knowledge

Strong client relation Social perceptiveness

Fluent in Spanish Adapt to diverse groups

WORK HISTORY

JANUARY 2013-CURRENT

Senior Men's Department Specialist Neiman Marcus Last Call Post Oak Shopping Center

2315 Post Oak Boulevard Houston, TX 77056

Responsible for creating a sales environment that enhances the buying experience.

Also in charge of driving the full sales life cycle, from initial contact to demonstrations and

sale.

Ensuring that all customers receive excellent service through direct salesmanship, and prompt

and courteous service.

Assisting customers with questions, needs and purchases.

Attending weekly sales meetings.

Cultivating successful relationships with retail customers.

Completing each transaction in a quick and efficient manner.

Leading all social media sales initiatives.

Cleaning shelves, counters, and tables.

Greeting each customer that comes into the store in a warm manner.

Identifying customer requirements.

Preparing merchandise for display.

Assisting customers with purchase decisions.

Assisting in physical inventory counts.

Implementing all visual merchandising standards.

Setting up merchandise on the sales floor.

Making sure that customers receive receipts on all purchases.

Helping customers try on or fit merchandise.

Watching out for loss prevention through leakage and theft.

SEPTEMBER 2006-JANUARY 2013

Lead Solutions Coordinator Counterforce USA 7700 Gulf Fwy, Houston, TX 77017

Customer service/Sales / Quality assurance/Dispatch

Team Lead 3rd Shift

Ensures delivery of excellent customer service through fast and accurate processing of calls,

accurate information, and coordinating with other departments to resolve inquires.

First point of customer contact for general inquiries, Builds and maintain business relationship

with clients by providing prompt and accurate service so as to promote customer loyalty.

Utilize computer-aided dispatch system, receive emergency calls from the public requesting

police, fire, medical or other emergency services.

Determine the nature and location of the emergency; determine priorities, and dispatch

police, fire ambulance or other emergency units as necessary and in accordance with

established procedures

To review the current policies and improvise plans to improve upon the existing quality

standards

Assign access cards to visitors and clients

Personally monitor the screening of all staff at the time of shift closure and opening

Maintain a record of items issued and collected from the office

Monitor all traffic in and around the secure areas from the control room

APRIL 2003-SEPTEMBER 2006

Sales-Call Center Cingular/ ATT Wireless 740 Broadway St, #F, Pearland, TX

Achieved personal sales goals monthly.

Searched and suggested new opportunities Suggested profit and service enhancements.

Analyzed professional publications and developed personal networks.

Opened new personal and business accounts.

Presented wireless phone and internet services.

Implemented and developed sales strategies.

Responsible for all incoming/outgoing sales calls.

Perform monthly inventory audits and reconcile discrepancies.

Assist customers with the purchase of Company products and services, features, accessories

and bill payments.

Processes paperwork and performs other duties as assigned by management.

Responsible for ordering, shipping, receiving, organizing, and merchandising inventory.

EDUCATION

1990

Associate of Applied Science: Television Broadcast Degree

Alvin Community College, 3110 Mustang Rd Alvin, TX

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