Manager Technician

DENNIS M. ANGST

**** ******** ****

Baltimore, MD 21222

Mobile 443-***-****

*****.******.*@*****.***

PROFESSIONAL EXPERIENCE

**/**** – 05/2015

Verizon

Hunt Valley, Maryland

Supervisor – Network Operations

Lead a team of highly trained and skilled Central Office technicians responsible for remote test, turn up, and provisioning of digital carriers (T1and T3) and optical carriers (SONET: OC-3 through OC762). I also managed and automated provisioning system, Transport Element Activation Management System (T.E.A.M.S.). These activities were performed for the states of Virginia, Maryland, New Jersey, and the District of Columbia.

Consistently met or exceeded scorecard objectives.

Improved scorecard results year over year.

Continually drive and develop technicians to regularly exceed performance requirements.

Worked with IT to develop, test, and deploy a web based work load management tool.

Collaborated with peers to identify opportunities for work load sharing and cross coverage.

Prepared daily, weekly, and monthly performance reports for manager.

Deployed to Arlington VA in 2012 to assist leading restoral efforts of catastrophic failures caused by the Derecho storm.

Administered a safety program and performed safety audits

Administered a quality program and performed quality audits

Tier 1 PC support

08/2004 – 08/2008

Verizon

Washington, DC

Supervisor – Network Operations

Manage daily activities of 12 central office technicians responsible for accurate provisioning and maintenance of the wire distribution frame, transport, and switching equipment supporting almost 300K lines. Administer of a budget in excess of $1.3 million for wage/nonwage expenses.

Prepare weekly Key Performance Indicator (KPI) reports for manager.

Institute change to increase technician productivity and better support our customers.

Met stringent installation objectives for the 55th Presidential Inauguration.

Review and approve Method of Procedure (MOP) for equipment installation, maintenance, and or repair work to be performed by vendors in the central office.

Coordinate associate training of company policy, existing technology and next generation equipment.

Complete monthly associate AQSA inspections: quality, customer contact, and safety.

Participates in the Mid-Atlantic Frame Functional Team and the Chronic Action Register Team.

Coordinate service requests for high profile customers.

Enforce safetime practice with employees and vendors to include annual coverage of P.A.U.S.E. and Verizon Safetime Practice.

Administer the Regional Attendance Plan.

Approve and audit associate time sheets daily for accuracy.

03/2000 – 08/2004

Verizon

Washington, DC

Central Office Technician

Worked in the central office as a four wall technician: 5ESS Switch, Frame, IOF, and Power.

Installed, maintained, and repaired DS0, DS1, and DS3 Circuits.

Provisioned SONET RING multiplexers.

Maintained digital cross connect machines as well as DSX-1 and DSX-3 hard wire cross connects.

Maintained and repaired switching equipment, computer processing equipment, and associated peripherals.

Performed and verified 5ESS generic upgrades.

Performed routine maintenance on 5ESS

Diagnose, trouble shoot and repair circuit and system level in 5ESS

Provision digital (ISDN) and analog (POTS) lines in 5ESS

Assisted with equipment installations, turn up, and acceptance testing.

Conducted End of Job (EOJ) quality inspections for 5ESS switch installations.

Wire conventional main distribution and COSMIC frames.

Performed power routines: generator runs and battery maintenance.

Verified all power alarms were wired through switch. Resolved all discrepancies found.

Utilized the following systems: Switch FOMS, TIRKS, WFA, and eCOT.

1998 – 2000

North American Vaccine,

Beltsville, MD

Electronics Technician II

Performed calibrations in a GMP environment of individual instruments and systems.

Installed, calibrated, and repaired process controls.

Repaired building automation systems.

Worked with 4-20 mA current loop and voltage controls.

Coordinated vendor repairs and special order parts.

Maintained instrument calibration database.

1995 – 1998

Mettler Toledo INC

Baltimore, MD

Service Technician

Installed new scales and related equipment; printers, controllers, and computer interfaces.

Trouble shot scale systems to board and component level.

Performed preventative maintenance on scales and related equipment.

Calibrated scales and balances.

Maintained spare parts inventory.

Maintained test reports and calibration records.

1992 –1995

United States Army

Aberdeen Proving Grounds, MD

Metrology Laboratory Technician

Performed calibration and repair in the following areas: DC & LOW Frequency, Microwave RF, Physical Dimensional, and Radiac.

Performed maintenance on calibration standards.

Generated weekly, monthly, & quarterly KPI reports.

Production Control Clerk, responsible for IN / OUT processing of equipment.

Publications Clerk

Assistant Team Chief

EDUCATION

Community College of the Air Force, Denver, Colorado: Electronics – 39 Credit Hours (1991-1992)

University of Maryland, Abroad: General (1992-1993)

Strayer University, White Marsh, MD: Business – 4 Credit Hours (2005)

Telcordia, Lisle, IL: 5ESS Routine Operation and Maintenance (2000)

U.S. Army, Pirmesans, Germany: Radiation Protection Officer Course (1992)

U.S. Army, Denver, CO: Test, Measurement, and Diagnostic Equipment Support Specialist (1991)

Edgewood High School, Trenton, OH: Diploma (1990)

PROFFESIONAL DEVELOPMENT

Verizon – CO Management of the REO Vendor Awareness Program 10/06

Verizon – Management Code of Conduct 5/06

Verizon – Effective Documentation and Grievance Handling 11/05

Verizon – Diversity: Diversity in the Workplace 8/05

Verizon – Communicating With Impact 6/05

Verizon – Performance Coaching 2/05

Verizon – Resilience for the Network Services Group 2/05

Verizon – Dynamics of Labor Relations 9/04

Verizon – Diversity: What Managers Should Know 9/04

Verizon – Leadership Development for Technical Professionals 6/04

U.S.ARMY – Primary Leadership Development Course 1994

MISC. USER APPLICATION SKILLS

Windows Operating Systems

Microsoft Office Applications: Word, Excel, PowerPoint, and Outlook

Lotus Notes

WFA-DI

Peoplesoft

Peg@s

eVISOR, eCENTER, and eCOT

TIRKS

AWARDS

Army Commendation Medal

Army Achievement Medal

Good Conduct Medal

Southwest Asia Service Ribbon with Campaign Star

Verizon CREDO Award

Verizon Certificate of appreciation

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