JACK H. THACH

*** ***** **** ****: (***) *** – **11

Holland, MI 49424 E-mail: actj1l@r.postjobfree.com

CAREER OBJECTIVE:

I am currently seeking employment in the Quality Engineering. PROFESSIONAL EXPERIENCE:

CUSTOM PROFILE, LLC – Grand Rapids, MI 01/2010 – Present Manufacturing Quality Engineer

- Interacting with suppliers and customers domestically and internationally (Mexico & Canada).

- Working directly with customer and supplier to resolve quality concerns or rejections.

- Working with production with new launch products and monitor current products.

- Coordinating problem-solving activities such as 8D, Fish Bone, 5 Whys to ensured timely resolution.

- Coordinating containment activities in-house and at the customer location.

- Managing supplier’s Production Part Approval Process (PPAP).

- Managing customers PPAP submission and approvals. ANDERSON TECHNOLOGIES, INC. – Grand Haven, MI 01/2008– 12/2009 Quality Engineer and TS Management Representative

- Interacted with internal and external customers.

- Led the team thru APQP activities.

- Managed suppliers and customers PPAP approvals.

- Led the team to ensured continuous quality improvement.

- Helped company to achieved ISO/TS16949 registered.

- Managed and trained Internal Quality Auditors.

- Write & implemented corrective actions as response to an internal audit in preparation for ISO/TS16949 audit.

- Working knowledge of Kaizen/Lean Manufacturing practices. JOHNSON CONTROLS, INC. - Holland, MI 08/1999 – 12/2007 Advanced Quality Engineer

Managed all aspect of quality activities of new product from launch to production

- Defined the Quality Objectives Roadmap and led a cross-functional team within Simultaneous Development Team (SDT) to ensure that objectives are met.

- Executed the elements of Supplier Advanced Quality Planning (AQP) including the following elements: Supplier Advanced Quality Planning (SAQP) kick-off meeting, Supplier Process Sign-Off (SPSO), reviewed and approved of suppliers PPAP.

- Developed the Prototype, Pre-Production, and Production Control Plans.

- Developed the Measurement System Analysis (MSA) for each program ensuring gage studies (R & R, Bias, Linearity, and Stability) were performed on all gages.

- Implemented the Manufacturing Quality Systems for the prototype and pre-production builds (e.g. incoming inspection & containment instructions, ODS, job set-up, SPC, operators training, and boundary/master samples).

- Performed dimensional and capability studies and document the results for all the program special characteristics.

- Managed approval process for color/appearance from pre-grain, post-grain, color, and material/lab to customer for full approval.

- Delivered on-time all Customer-Specific AQP and PPAP requirements. GECOM CORPORATION (Division of Honda) - Novi, MI 06/1997 – 07/1999 Field Quality & Warranty Engineer

- Established a close working relationship with customers (internal & external).

- Analyzed returned products for the root cause of the failure.

- Documented performed testing and dealer callbacks, write 7s and 8Ds.

- Implemented corrective actions and updating control plans, DFMEA, PFMEA, and APQP documents if necessary. Through this process we were able to build a more robust system.

- Supervised testing of nonconformance.

- Audited manufacturing process.

- Analyzed quality history and evaluate trends.

- Generated daily reports and graphs for management.

- Coordinated containment activities, assisted teams in problem solving and provide feedback information to the customer.

EDUCATION:

Bachelor of Science in Management and Quality

Eastern Michigan University, Ypsilanti, MI

AFFILIATIONS:

Member of American Society for Quality

Certified Internal Quality Auditor

Certified Six-Sigma Green Belt from JCI

NOTES:

Fluent in Vietnamese and Cambodian

Willing to Travel if Required

References Available Upon Request

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