Customer Service Management

Location:

Posted:

February 16, 2016

David W Burnett

************@*****.***

Highlights

Proficient in CRM software Skillful in contracts, UCC

Maximized credit risk management/resolution Accomplished relationship selling

Spearheaded product development Championed the use of technology

Orchestrated staff training and development Excelled in financial analysis

Experience

Lease & Rental Management Corp d/b/a Auto Use and Auto Loan May 2003 to February 2015

Commercial Credit Manager

Andover, MA

Analyze credit data and financial statements to determine the degree of risk involved in extending

credit

Formulated risk exposure limits for new and existing relationships

Developed loan agreements and documentation to ensure compliance with all applicable

regulations, laws, policies and procedures

Implemented management tools for controlling the degree of risk taken

Structured and negotiated debt repayment for new and existing customer relationships

Designed and installed a new CRM system across multiple user groups

Developed and managed a team approach incorporating several stakeholders to maximize the

reduction of non performing assets

Mentored new members of the Management Training Program as they successfully completed the

credit and sales process

Automotive Finance Corp

Branch Manager of Concord Massachusetts Branch

Indianapolis, IN

Pelham Bank & Trust Company

Senior Vice President

Pelham, NH

Substantial additional experienced in both Retail Consumer Loans and Credit while employed in:

Management, Sales and Credit Control positions with US Trust Company of Boston, Pacific National Bank, Boston Trade Bank, New Heritage Bank

Education

Western New England College

Springfield, Massachusetts

Bentley College

Waltham, Massachusetts