desktop engg

Apurwa Aryan

E-mail: ****.**********@*****.***

Contact: 91-704*******

Seeking a challenging and performance oriented role in the IT industry that utilize and enhance my skill,

Abilities and endows me with higher responsibilities and wider exposure.

Summary of Experience

1.6 Months’ experience as Desktop Support engineer

ELXIRE IT Services PVT. LTD

Troubleshooting of desktop, laptop & network related issue in co-0rdination of core team.

Installed & configure various application software’s like ms office 2000/xp,ms projects &ms outlook for mails access and internet explorer

Understanding & co-ordinating with team for support requirement & provide solution.

Creation & updating trouble tickets (CI/TT) for outstage through CSS tools within SLA.

Escalating, undertaking analysis and resolution of client & users problem through phone,mail& remote access(s/w Team Viewer)

Handle the mail processing for support team.

Handle software i-net & My live chat.

Directly involved in the improvement & change of several websites’ database structure & content.

Designing new web pages/logo as per the requirements.

Handle the various responsibilities in the absence of the Backend Executives

Coordinating with the clients regarding their technical requirements & issues.

Prepare database as per as customer requirement.

Sharing Views and providing New Initiatives for enhancing Customer Satisfaction.

Coordinated with other departments for smooth and uninterrupted services.

Assigning field visits to the engineers to trouble shoot the problems, which couldn’t be resolved over phone.

Solve Technical query of the department.

Logging and keeping records of customer/employee queries.

Technical skills related to Desktop, Mail client (MS Outlook), Antivirus installation, Patch management, and Software Installation and Basic Networking skill.

Training/Project undertaken:

Two weeks training at PRASAR BHARTI BROADCASTING CORPORATION OF INDIA.

6 Month Training On ASP.Net at ICA, FARIDABAD.

Project on AADHAR SECURE TRAVEL IDENTITY & COLLEGE MANAGEMENT SYSTEM (Based on asp.net @ SQL Server.

Technical exposure:

C & C++

.Net (asp.net)

SQL Basic.

Operating system-windows7, 8, 8.1.

Basic HTML

Configure outlook/Gmail.

Configure Basic internet connectivity.

ACADEMIC & PROFESSIONAL QUALIFICATION

Degree

Institute

Percentage

B.Tech C.S.E(2014)

MDU, Rohtak

67%

XII th(2010)

LPKC, Bhagalpur

63%

X th(2008)

AGN, Bhagalpur

68%

ADDITIONAL INFORMATION

Awards and achievements

Awarded first prize in speech competition

Awarded second prize in Group discussion.

Positions of responsibility

Worked as active member in placement committee.

Worked as an active member in hostel activity committee.

Strength

Friendly & helping nature.

Capable to tackle sensitives problem tactfully.

Punctuality & Hard working.

Ability to work in team.

Eager to learn new technology and methodologies.

Self-Motivating personality.

PERSONAL DETAILS

Father’s Name: Mr. Bijendra Prasad

Gender: Female

Nationality: Indian

Date of Birth: 7th Nov, 1993

Marital Status: Single

Language Proficiency: English, Hindi,

Permanent Address: Sikandarpur, Water tank campus, Bhagalpur, Bihar, 812005

Declaration

I hereby declare that the above information is correct and true to the best of my knowledge.

(Apurwa Aryan)

Place- Noida.

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