Contact: +91-966******* ~ E-Mail firstname.lastname@example.org
Seeking managerial assignments in Project Management / Training & Development / Market Research with a leading organisation of high repute.
A dynamic professional with 8 years of experience in:
- Business Consultant - Market Intelligence - Sales & Marketing
- Team Management - Customer Relationship Management - Training & Development
Insightful experience in preparation of business plans, quality management, customer engagement and retention, monitoring operations at regular intervals with focus on profitability.
Exhibited delivering innovative high impact projects (marketing concepts and strategies) to stakeholders and senior board members.
Proactive and adept in assessing training and development needs and aligning the programs with business objectives.
Certified in BPI tools like Lean Six Sigma Green Belt, SPS and Root Cause Analysis
Expertise in problem solving skills, conducting research in Market, Secondary, Media, Customer Research in Retail, CPG & FMCG, (using Nielsen Analytical Tools, MS Office, Advanced MS Excel and also worked on SQL, Base SAS, Tableau).
Formulating and mapping the Project plans and requirements in line with organisational vision and providing customers the best solutions involving evaluation and definition of scope of project.
Accomplishing the activities related to the project deployment on Time and with Quality.
Ensuring a high quality customer experience by setting out Quality standards in various areas while adhering to the work process and SLA’s.
Driving and creating awareness in process improvements strategy & methodology, ensuring and enhancing the productivity & operational efficiencies.
Have been the Lead trainer for Analytical and Insights program in training students in colleges as part of recruiting associates to meet the organisational requirement from TCS.
Certified Lean Six Sigma Green Belt. Developed modules to maximise the operational efficiency with savings of close to USD 2M.
Was part of a Green Belt project which won “Process Excellence Award 2012 – “Best Project Contributing to Organisational Value, Sustainability & Innovation”
Assistant Manager – Client Services Operations – Analytics & Insights - Nielsen, TCS.
Since November 13 – September 15
Key Result Areas:
Responsible for Delivery, Customer Engagement & Process Improvements and People development within Europe geography.
Resource Management by optimal utilization (Work allocation & load balancing, capacity management) and Managing day-to-day operations, including delivery, review and analysis of daily, weekly and monthly reports.
Publish and discuss dashboards, SLA’s & Metrics to the Operation Manager and the Clients
Implementing processes and procedures to continuously review and improve service, based on correlation between actual performances and KPI’s.
Reporting Manager for a team of 12 business Analysts – appraisals & promotions, grievance management, briefing the team, mentoring, training on key retail concepts, retention, controlling absenteeism etc.,
Set realistic, clear performance goals for the direct reports, expectation settings, monitor performance & provide feedback.
Performance management and Career development of team members by ascertaining the specific training needs, fine tuning and building internal efficiencies for enhancing their productivity & operational efficiencies.
3-4% savings to client every year through Automation and Process improvements.
Lead Trainer for Analytical and Insights program, acted as Trainer for HR Support function – L&D (Advance Excel, Team Management, Behavioural Training, Retail Analytics)
Deployed & Implemented Knowledge Management tool “Consult” successfully for a Retail Client across geographies.
Sr. Business Analyst – Client Services, Operations – Analytics & Insights - Nielsen, TCS
Since December 08 – November 13
Key Result Areas:
Expertise in working across various domains like Retail, Consumer and Media Research and conducting Secondary business research for UK and US region.
Helped Nielsen to regain the contract of AB Foods and Ferrero and also buy Consumer panel (Homescan) data from Nielsen.
Identifying potential markets and providing insights by analysing the purchasing behaviour of consumers and KPI’s using various Market research models – Brand Shifting, Cross Purchasing, Demographics analysis, Trial & Repeat and New, Lost and Retained.
Conduct Media Research, Campaign Management (planning, designing, measurement and analysis), Promotional and Pricing Analysis on brands, competitors and retailers and providing actionable recommendations using Client proprietary tools.
Imparting training to SMEs and grooming.
IT SPOC role
oManage projects for testing and deployment of new tools.
oInteraction and coordination with technical teams for prompt resolution of issues and business requirements.
oMigration of OS, Office suites, software and hardware.
oPlanning, scoping and implementation of Network space requirements for future needs.
oSingle point of contact for IT escalations of Client Services in Europe geography.
oTransition of technology infrastructure to incoming teams, including Virtual desktops and tools.
Holds the merit of receiving :
oProcess Excellence Award 2012 – “Best Project Contributing to Organisational Value, Sustainability & Innovation”
oChampions League 2011
oLean Six Sigma Certified
oRoot Cause Analysis certified
Sales Account Manager - DELL India Pvt. Ltd.,
November 07 - November 08
Key Result Areas:
Carried out sales & enhanced customer base and educated them about various Dell Products
Lead generation by leveraging networks and alliances to uncover additional business opportunities
Liaise with Operation, Marketing Logistics, Finance and Marketing team
Financial Services Consultant - ICICI Prudential
August 07 - November 07
Key Result Areas:
Mapped customer requirements & financial requirements and supported them during post sale services
Effectively managed sales to ICIC bank customers and cross selling of Health Insurance products
2007 MBA in Finance from Sir MVIT, Visveswaraiah Technological University
2005 BBM from Presidency College, Bangalore
COMMUNITY DEVELOPMENT INITIATIVES
Associated with NGO through TCS for social work
Actively participated in blood donation camps
Date of Birth: 29th Nov, 1983
Address: No 2, 3rd Cross, Teachers Layout, Bhoopasandra Main Road, Nagashettyhalli, Bangalore-560094
Languages known: English, Kannada, Hindi