Customer Service Representative

KHALDOUN AREF MURAD

Mobile: 004********* / 009**-********

***********@*******.***

Looking for: Customer Care, Customer Service representative,

Contact center Agent & Receptionist

Career Objective:

To find challenging employment in the area of high performance systems, allowing me to Leverage my current knowledge and continue my education in the Computer’s / Office Administration field.

Personal Profile:

Name : Khaldoun Aref Murad

Date of Birth : 02-01-1986

Nationality : Syrian

Religion : Muslim

Marital Status : Single

Visa Status : Visa

Language Known : English, Arabic

Hobbies : Reading, Traveling, Computing, Music

Motto of live : Religious Hard Work &Challenging

Academic Qualification:

Diploma in Hotel Management.

Intermediate and Higher Secondary from hospitality & tourism training Authority Aleppo Syria

Diploma in business management form Cambridge College

Diploma in professional project management form Cambridge College

Work Experience:

Customer Service Agent

Tata Consulting Services for Commercial Bank of Qatar

2nd of July 2012 – 1th of December 2013

Customer Service Agent

Momenta Global for Masraf Al Rayan Islamic Bank

2nd of May 2011 - 11th of Jun 2012

Q-Tel Customer Service Representative

Momenta Global

20th of October 2010 to 1st of May 2011

Customer Service

Momenta Global for Al-Ahli Bank

10th of May 2008 to 18th of October 2010

Professional Skills:

1.Technical Related

Typing Manual or Electronic.

Knowledge in letter writing self-Correspondence in Arabic.

Arabic and English Typing Skills.

Responsible for preparing data entry for computer entry, maintaining databases, entering accountant and customer data, processing account and customer source documents, maintaining data entry requirements, securing information, testing customer account system upgrades and changes.

2.Computer Related

ICDL license

Operating Systems:

Windows 98

Windows Millennium,

Windows XP

Software’s and Application’s:

Microsoft Office 2000

Microsoft Word 2003, Microsoft Excel 2003

Internet

3.Skills and Accomplishments:

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members’ information.

Personal Qualities:

Quick Learner with ability to grasp new technologies, software and hardware Fluent in Arabic reading, speaking, writing, Working knowledge in English, speaking, reading and writing.

Excellent communication skills and customer service relational skills.

Nature of Job:

1.INBOUND CALLS:

Providing Loan details (Personal, Car Loans and Mortgage Loans)

Providing Information on Bank's Products, Branches, and Bank Working Hours.

Transfer of Funds (Internal and External)

Applying for Telex Transfer, Manager's Cheque and Demand Drafts

Update Details of Customers

Giving Details about Exchange Rates

Making Reports on Lost or Stolen Debit or Credit cards.

Provide Leads to the Direct Sales Agents with the Appointments (Date and Timing)

Making Reports on Suggestions and Complaints made by the Customers.

Provide Information about Account Details and Transactions.

Sending Statement by Fax or E-mail.

2.CARD CALLS:

Applying for New Debit and Credit Cards.

Activation of Cards.

Stopping of Cards.

Applying for card replacement

Link card between customer accounts

View card transactions history

3.OUTBOUND CALLS:

Transactions Monitoring Reports:

Calling customers for Transactions made on Internet and Other Countries as to when, where and how did they use their cards to avoid frauds.

ATM Monitoring Reports:

Checking the status of the ATM's whether Out of Service or Critical and sending SMS to the respective ATM Custodians

Declaration: I hereby declare that the information furnished above is true to the best of my knowledge and belief.

If you kindly consider my application and give me a chance to serve under your kind control, I assure you sir,

I shall discharge my duties honestly and with the entire satisfaction of my superiors

SIGNATURE: KHALDOUN AREF MURAD

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