Customer Service Assistant

La'Shant'e Grant

The Perfect Research Candidate

Savannah, GA 31419

***********@*****.*** - 912-***-****

Self-starter and business professional seeking an opportunity to utilize organizational skills and communication skills in a fast paced environment to exceed expectations and assist a company to achieve its goals supreme research for the growing world of Biosciences.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Mental Health Technician

Coastal Harbor Treatment Center - Savannah, GA - June 2015 to Present Responsibilities

I am part of a team that helps the patient focus on their treatment while they are enrolled at the facility. My position monitors the patient as they participate in therapeutic groups documenting and recording all behavior as I go through my shift.

Accomplishments

I have become a singing coach for the patients as a part of an extracurricular activity in the afternoons. Skills Used

Verbal deescalation skills, Handle with Care for the patient, Customer Service the family's and patients checking in and out of the facility.

Peer Tutor

SSU Writing Center - Savannah, GA - August 2012 to Present Help students improving writing skills and communicate how to strengthen their weaknesses as well as pointing out their strengths with effective communication and customer service skills

Collaborated with courses specialized in the science field and acted as a mediator between the professor and the student

Identify and point out trends in student writing

Create and facilitate writing skills workshops

Liaison between instructor, students and writing center to ensure student and instructor needs are met Cashier

Charley's Grilled Subs - Savannah, GA - 2005 to 2011 Detailed knowledge of cash handling procedures

Remarkable mathematical ability to carry out addition, subtraction & calculate percentages

Sound knowledge of merchandising practices and packaging

In depth knowledge of various payment modes & customer identification procedures

Skilled at using scanners and computers to enter billing information

Excellent oral and written communication skills

Exceptional customer service skills

RELEVANT COURSEWORK

Computer and its Application

Professional references are available upon request. EDUCATION

Bachelor of Science in Biology

Savannah State University - Savannah, GA

SKILLS

Microsoft Office (5 years), Microsoft Word (7 years), Microsoft Excel (5 years), Microsoft Powerpoint (7 years), Organization (5 years), First Aid (2 years), CPR (2 years), Customer Service (10+ years), Spanish

(3 years), German (2 years), Chinese (1 year), Research (3 years), Sales (7 years), Receptionist (3 years), Secretarial (4 years), Scheduling (5 years)

AWARDS

Peach State Louis Stokes Alliance for Minority Participation September 2014

Certificate of Participation in recognition of my active participation at the NINTH ANNUAL SYMPOSIUM AND RESEARCH CONFERENCE.

Peach State LSAMP Poster Presentation

September 2014

Poster Presentation

Mathematics & Physical Sciences

1st PLACE

Ninth Annual Fall Symposium & Research Conference

September 19-21, 2014

Hosted by

Georgia Institute of Technology

ADDITIONAL INFORMATION

SKILLS

Leadership

Office Assistant

Teacher Assistant

Effective Teamwork

Records Management

Scheduling

Internet Explore

Microsoft Suites

Typing 75/key

Interpersonal Skills

Marketing

Time Management

Front Office Operations

Punctuality

Contact this candidate