Customer Service Manager

Karen H. Rivera

**** *. ******** ***** ****

Mobile no: +63-923-**-*****

Email Address: **************@*****.***

Objective:

To be part of a company that would help me develop my knowledge and skills in operations, accounting and auditing with an opportunity for advancement through challenging work and responsibilities.

PROFESSIONAL SUMMARY

Dedicated Operations Manager, assertive with extensive knowledge of process optimization and effective leader who excels at using proven methods to successfully cut cost and maximize profit.

Employment History:

OLYMPUS GAMES AND AMUSEMENT CORPORATION

Operations Manager – PAGCOR Gaming License Number -15-000*******

3rd Floor Carmen Building, 342 Gil Puyat Avenue Pasay City

April 2014- Present

Olympus Games and Amusement Center is an existing organized entity permitted to conduct business under the law of the Republic of the Philippines with office address at 3rd Floor Carmen Building Senator Gil Puyat Pasay City. We are a current operator of seven electronic bingo boutiques with approved legal license from Philippine Amusement and Gaming Corporation (PAGCOR).

Responsible for: Ensuring all aspects of daily operations of seven electronic bingo boutiques run effectively and efficiently.

Key Responsibilities:

Improve the operational systems, processes and policies in support of company’s mission - specifically, support better management reporting, information flow and management, business process and organizational planning.

Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Responsible for the organization and prioritization of Gaming Marketing campaigns to ensure they are delivered in a timely and accurate way.

Responsible for the final sign off on all offers to ensure all procedures have been followed correctly and in an auditable way.

Manage and increase the effectiveness and efficiency of Branch Supervisors to ensure all team members are trained up and experience in all disciplines and task.

Play a significant role in long-term planning, with the view to delivering operational excellence.

Maintain the administration, budgeting, monitoring, reporting, communication and liaison at a level acceptable to the Vice President for Operations.

Ensure that operating objectives and standards of performance are owned by staff and interns.

Implement effective succession planning, people management, and development and players retention strategies.

Develop individual program budget of each branch for the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Keep original and legal documents of each branch.

April-June 2013 PRACTICUM TRAINEE, Bangko Sentral ng Pilipinas- LUCENA Branch

Accounting Department

January 2012- January 2013 BOOKKEEPER of Nail Talk Hand and Foot Care

Lucena City

BOOKKEEPER of Dip and Dry Laundry Shop

Lucena City

June 2010- October 2012 STUDENT ASSISTANT, Accounting Department

Calayan Educational Foundation, Inc.

Core Skills and Abilities

Corporate accounting skills and knowledge

Ability to compile, verifies, analyze and interpret financial data (actual, forecast and budgeted) to major stockholders and users.

Systems Implementation

Construct and implement new operating system to fulfill organizational design and implements the interface between the new system and the existing system.

Communication and leadership skills

Communicate effectively to build relationships both internally and externally, develop strategic partnerships and provide advice at all levels of management.

Skills in Electronic Bingo Machines

Knowledgeable in Electronic Bingo Machines error- know how to handle error machine and its server.

Know how to tally report if there is any discrepancy between machines server report and actual cash on machines.

EDUCATION

2009-2014 CALAYAN EDUCATIONALFOUNDATION, INC.

Bachelor of Science in Accountancy

Cum Laude

2005-2009 CALLEJON NATIONAL HIGH SCHOOL

High School Diploma, March 2009. First Honorable Mention. Awards: Most Outstanding Student, 2008; Academic Excellence, 2007.

Character Reference: Upon request

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