Customer Service Engineer

CURRICULAM VITAE

M.Chandra Sekaran DECE, BCA, MCA

*/***, ******* ******* ******, Gandhi Nagar, Vellakinar,

Coimbatore – 641029, Tamil Nadu, India

Mobile: 994**-*****, Email : **********.*@*****.***

[Career Objective]

To use my skills, experience and adaptability to obtain a Systems Administration, position where iam constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new Situations, configurations and technologies.

[Areas of Expertise]

Customer Service Administration

Troubleshooting

Problem Solving

Technical Support

[Professional Experience]

Total 10+ Yrs of Experience in Printers( DMP's,LMP's,high Speed DMP's,Ink Jet Printers,Laser Printers ), Desktops, Laptops, Servers, Networking, Security.

Knowledge in Windows Server OS and Linux OS platforms.

RHCE trained Engineer

[Professional Achievements]

SNS College of Technology

Coimbatore, Tamilnadu.

System Administrator From Mar 2011 to April 2015.

Installation and troubleshooting of Servers, Desktops of Hardware and Software, Printers, Network Switches, Scanners, Network Printers.

Network Cable Laying, Crimping straight and Cross Cabling, I/O Box Cable Punching.

Installation and Troubleshooting HP Blade, Dell, IBM Series, Acer Servers.

Knowledge in Windows Servers 2000/2003/2008 Installation and troubleshooting.

Installation and Troubleshooting of Windows 98, XP, VISTA, Win 7, Linux, RHEL and Fedora.

Handle Vendor and Stock Management.

Sysmantech

Coimbatore, Tamilnadu.

Systems Support Executive During July 2008 to February 2011

Installation & maintenance of Windows Desktops (Win Xp, Vista, Win 7), Linux and Macintosh.

Installation and Troubleshooting Laptop Hardware and Softwares.

Installation of third Party Software’s Tally, MacAfee, Trend Micro Server Client Security, Quick Heal Admin Console Antivirus Security.

Installation of Virtualization Applications like VMware, Oracle Virtual Box, Microsoft Virtual Application.

Installation & Maintenance of Printers like AIO Printers, Network Printers, and Scanners.

Experience in Handling LAN Connectivity, Installing and Handling in Wired and Wireless Switches..

Trained all other Trainee Engineers and Desktop users in all types of applications.

Wiptron Peripherral (Epson Authorized Service Centre)

Coimbatore, Tamilnadu.

Customer Support Executive During January 2007 to July 2008

Epson Authorized Trained Engineer of DMP’s, High Speed DMP’s, Inkjet Printers, Photo Printers.

Installation via Both USB and Network Print Servers (Wep, Epson, Tvse, Hp, Xerox, Brother, Toshiba).

Troubleshooting Printer Hardwares & Board Level, firmware Updation all about Dot matrix Printers, High Speed Printers, Inkjet printers, LaserJet Printers, Photo Printers.

Installation of Desktops (Windows and Linux).

Handle Epson Warranty Customer Databases and Inventory about customer Warranty Products.

Handle Warranty Stock of Products, sales of Spares, Login the Customer Products and warranty registration Details on Epson Website.

Customer Onsite Support of the Registered Product.

I-Care Peripherral & Systems (Wep Authorized Service Centre)

Coimbatore, Tamilnadu.

Customer Support Executive During July 2004 to December 2006

Wep Authorized Trained Engineer in DMP, High Speed DMP, LMP, Passbook Printers, UPS.

Installation and Troubleshooting DMP, High Speed DMP, LMP, Passbook Printers, Laser and Inkjet Printers.

Installations Assembled and Branded Desktop Computers both Software and Hardware.

Handle Customer Database, Register Product Complaint Raise Via Web Service Portal Of Company, Handle Warranty Spares Stock.

Purchase Printer Spares, Computer Peripherals, Consumables.

[Academic Chronicle]

M.C.A in Bharathiyar University, Coimbatore in the academic year 2011-2014.

B.C.A Madurai Kamarajar University, Madurai 2009.

D.E.C.E in Sri Ramakrishna Polytechnic College in the Academic Year 2001-2004.

RHCE Trained CMS info systems, Coimbatore in year 2012.

[Person Information]

Sex / Marital Status : Male / Single

Age / Date of Birth : 29Yrs / 23-05-1985

Nationality / Citizen : Indian

Languages Known : English, Tamil

Passport No : H8251305

I hereby declare that all the statements in curriculum vitae is true and complete to the best of my knowledge and I assure you that I will work in the right earnest and fulfill the expectations of my superiors.

Yours Truly,

M.Chandra Sekaran.

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