Customer Service High School

DANIEL A PEREZ

**** ******** ***

BRANDON, FL ***11

Cell 813-***-****

Home 813-***-****

acti57@r.postjobfree.com

Objective

Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

Ability Summary

Ten years of work experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Strong Customer Services.

Team Player.

Honest, responsible, dedicated and trustworthy.

Computer Skills: Microsoft, Internet and data base input.

Run Cash Register and maintain cash flow.

Work well with and without supervision.

Able to handle inbound and outbound calls.

Filing

Troubleshoot and resolve escalate calls.

Leadership.

Employment History

Fulfillment Warehouse Associate

10/2014 11/2015 Ruskin,FL

Attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment

Required to receive products using radio frequency scanners and relocate products using powered-equipment.

Required to pick customer orders on all levels of a multi-level mezzanine, sort, pack and ship customer orders, and troubleshoot problems to resolution

Customer Service Representative / Dispatcher

02/2011 - 06/2014

AAA Communication

Valrico, FL

Receive incoming calls from patients, hospitals, nursing homes, and commercial businesses

Provide the upmost customer service to patients, without compromising quality of calls

Dispatch calls to doctors, or individuals in-charge of account

Review employee form prior to dispatch, to prevent dispatch of incorrect information

Provide services for hospitals, and nursing homes from all over the state

Customer Service Associate

04/2007 - 11/2010

Andover Mortgage inc.

1009 facet view way, Valrico, FL.

Worked directly with retail customers to obtain complete loan packages and full documentation required to underwrite, process and successfully close transactions\

Responded to customers and other inquiries via telephone, correspondence or lobby walk-in while meeting all guidelines and performance standards

Made daily pipeline follow up calls and document notes in system\

Coordinated loan closings with the customer to meet the closing date deadline

CUSTOMER SERVICE

02/2004 - 01/2007

BCK COMMUNICATIONS,

Riverview, FL

Interact with customers to provide information of Direct TV.

Responsible to inquiries about products and services and to handle and resolve complaints.

Perform data entries on customers account.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

06/15/2003

Riverview High School

FL

High School Diploma

General High School Curriculum

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