Management Manager

Faiz Hanif

**** **** ****, **********, ** *****

Cell: 630-***-****

Email:acti41@r.postjobfree.com:Email:acti41@r.postjobfree.com

Objective

PMP, ITIL and Six Sigma certified versatile, results-oriented and experienced IT professional with a proven background in leadership, stakeholder management, process improvement, strategic planning and solution delivery; seeking leadership opportunity to contribute and grow with the organization.

Education

Washington State University, Bachelor of Business Administration (BBA) 1997

Major: Management Information Systems

PMP - Project Management Institute (PMI).

Six - Sigma - Green Belt certified.

ITIL - Foundations V3 Certified.

Professional Experience

HAVI Global Systems, June 2015 – Current

Senior Manager, IT Business Solutions

HAVI Global Systems, is part of HAVI Group of companies, and its core function is to provide supply chain, logistics as well as promotion management services.

Responsibilities are as follows:

●Created and ensure compliance of enterprise architecture standards within the organization.

●Accountable for end-to-end solution design and quality, ensuring design meets business needs and complies with IT enterprise architecture.

●Responsible for on going maintenance and creating multi year road map for core and mission critical business application, keeping in mind product vs implementation concepts.

●Accountable to create scope for quarterly core release cycles and drive acceptance of the scope with multiple stakeholders and clients.

●Accountable for ensuring all the applications within the area of responsibility are provided SLA measured services from different teams spread between multiple vendors (onshore/offshore).

●Lead effort in creating financial plan and manage department finance, ranging between $10 million – 25 million.

●Develop/Lead and Implement Continuous Improvement Plan that aligns with strategic objectives/goals.

Thatcher Technology Group, December 2014 – June 2015

Director of Software Development

Thatcher is a Direct Selling industry innovator offering a suite of software, services and support of solutions for the direct selling industry.

Responsibilities included:

●Developed and implemented the offshore software development strategy which resulted in 30% overall savings in design and build area.

●Led the effort for solution design, implementation and delivery for WebCRM along with Mobile and web applications for multiple clients as an extension of the core application suite.

●Developed code promotion and review process as well as implemented agile methodology for design and development activities which reduced overall time to market.

●Led the solution design and delivery for multiple clients and ‘marketed’ the solution to client base to ensure alignment.

●Led product SMEs, Business Analysts, Solution Architect and Quality Assurance teams to create detailed strategies such as release strategy, scope planning, development, succession planning and release planning.

●Implemented ITIL framework for product management and support services

●Successfully certified core application with PA-DSS and PCI compliance certification

●Provided leadership and subject matter expertise in managing the project management resources and their project scope deliverables.

●Partnered closely with all IT teams to deliver consistent processes and framework for the management of all aspects of Change, Release, and Asset Management.

●Accountable for defining Key Performance Indicators (KPI’s) to evaluate the effectiveness and efficiency of SDLC and ensure alignment with Enterprise IT standards.

●Cost Center owner of the project budget, provide monthly variance analysis, forecast of future spend and management of demand.

●Led efforts for defining multi year product and department strategy including resourcing and infrastructure requirements.

McDonald’s Corporation, June 2005 – December 2014

Program Manager

Roles Held: Senior Business Analyst, Project Leader, Project Manager, and Program Manager

●Technical lead in implementing global CRM product for McDonald’s mobile and web ecommerce strategy.

●Led the overall management of SDLC for core development effort for web applications for restaurant management system. This system currently manages over 30,000 restaurants globally from POS management, pricing as well as back office management.

●Led global team for the deployment of mission critical core web application to multiple global markets along with design and implementation of best practices for operations management based on ITIL framework.

●Implemented ITIL processes for management such as change management, release management for application development.

●Responsible for design and implementation of business continuity models as well as disaster recovery to ensure the application uptime was 99.999%.

●Part of initiative in creating DevOps group within IT organization

●Managed budget of over $5 million and provide monthly variance to senior management.

●Created a strategic plan for service management for the mission critical applications and implemented this with global vendors to provide 24 x 7 service based on ITIL framework.

●Led the effort of deployment of digital platform for pilot market along with web ordering platform for Asian markets.

Foley & Lardner LLC, November 2004 – June 2005

Project Leader

JASCORP, LLC, September 2002 – October 2004

Systems Analyst

Greenbrier and Russel Inc, May 2000 - September 2002

Business Systems Analyst

SFS Associates November 1999 - February 2000

Lead Developer

Network Leasing Corporation September 1997 - August 1999

Business System Analyst

Technical Skills

Applications:

MS Office, Crystal Reports, Rational Rose, MS Visio, MS Project, Business Objects, LDAP, Siteminder, PowerBuilder, Oracle, JDA, SAP, Cognos, Hadoop, Jira, Tableau, Informatica, SAS, ServiceNow.

Development Tools and Methodology: UML, OOAD, Salsa, RUP, Rational Suite, RequisitePro, Clear Quest, Spring, .Net Framework, ETL, Python.

Languages:

C#, ASP .Net, PL/SQL, C, COBOL, R, HTML5, Java, JSP, C++.

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