Customer Service Representative

KAMBIS RIAZY, BSc.

***-** *** ******** ***

Toronto ON M2J 3L6

Cell: 416-***-****

Home: 647-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

• Experience in using simulation and modelling programs: AutoCAD, ProEng (CREO), NX 7.5, Altium, STK and LabView

• Capable of programming and testing in MatLab, VHDL, Java, C++, Python, Visual Basic, Fortran and HTML

• Proficient in Microsoft (MS) Office

• Experience in using project management tools like MS Project, Primavera P6 and Open Workbench

• Multi-tasking, ambitious, keen, hardworking, goal oriented and a team player

• Multilingual: German, Spanish, Farsi and English EDUCATION

• York University, Toronto, BSc. in Sciences (related to Space Engineering i.e. Systems, Mechanical and Electronics Engineering ) 2008-2013

• Geschwister Scholl School, Germany, high school 1998-2005 PROFESSIONAL EXPERIENCE

• Completed training in many different fields such as problem solving, design and development process, various forms of review(preliminary, critical and final)and error mitigation

• Used NX software to create thermal and mechanical analysis

• Simulated and analysed different circuits using Altium, VHDL and also LabView

• Created 3D models in NX 7.5, CREO and AutoCAD and tested the calculated results

• Simulated the behaviour of satellites and other objects using STK software

• Gained experience in programming with languages such as MatLab, Python, Java, C++, Fortran and HTML

• Tested the written programs to ensure that the expected outcome was achieved.

• Learned about the concepts, methods, applications and instruments in remote sensing of the earth and atmosphere

• Gained knowledge about the fundamentals of different disciplines like geomatics, geodesy and control systems, microsystems, space environment and orbital mechanics

• Learned different systems and requirement of space communication Customer Service Representative (Travel Medical Insurance) Europassistance November 2015- Present

• Provided answers to customers’ questions regarding claims/payment status and liaises with other staff to resolve the received inquiries.

• Interacted with customers by phone or email to ensure the delivery of efficient, effective, and courteous service.

• Received and processed customer data, reporting information and maintained the claims and complaint log.

• Handled complaints concerning claims or services rendered.

• Coordinated customers service needs with other departments, as required, to ensure proper delivery of the services.

• Handled correspondence with the providers and members. Technical Support Representative

Kobo November 2014-October 2015

• Helped customers in Germany and other countries with their technical or software issues using eReaders and eBooks.

• Provided assistance over phone and email in German and English.

• Provided technical reports.

• Showed excellent communication and customer service skills. German Teacher Winter 2012 – Present

Hansa Language Center, Toronto

• Taught German to adults.

• Used different materials and tools to make the learning process more understanding and interesting.

Cashier 2008- 2014

Rabba Fine Foods, Toronto

• Provided customer service in person.

Surveying Assistant Summer 2011

Kimtech Geomatics, Toronto

• Was responsible for collecting and measuring the correct data.

• Performed many different task in topographic surveying. Private Teacher 1999-2005

Geschwister Scholl School, Germany

• Gave private lessons in Mathematics, Physics, English and German.

• Worked with students of different ages and grade level.

• Organized after school programs for the student. References available upon request

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