Manager Management

Profile

Driven billing manager with exceptional leadership, communication and interpersonal skills. Proven track record of maximizing business opportunities and consistently achieving corporate financial performance goals.

Skills Summary

Staff Development

Complex Problem Solving

Account Reconciliations

Executive Reporting

Effective time management

Process Improvement

Deadline – Driven

Customer Relations

Billing and Collections expert

Efficient multi-tasker

Project Management

Consistently meeting goals

Attention to Detail

Conflict Resolution

Invoice coding Familiarity

Professional Experience

Billing Manager

2013– Present Star2Star Communications, LLC Sarasota, Florida

Supervise the production of monthly billings for equipment and subscription invoicing.

Administer and monitor work standards, work flow and operating procedures

Ensure that the quality of work performed by the staff is following protocol.

Perform daily Journal Entries

Approve and process write-offs

Audit and approve all credit and correction requests

Oversee all refunds

Analyze and develop new processes, procedures and documentation to gain greater accuracy, efficiency and auditability in billing

Perform month – end close procedures and have yet to miss a month end goal!

Accountable for reducing the delinquency for special customers

Resolve escalated issues and customer discrepancies

Coordinate team-building workshops and trainings on to effectively communicate between departments.

Assistant Property Manager

2012 – 2013 Sarasota Self Storage Sarasota, Florida

Maximized lead generation and conversion of inquiries into rentals

Collected rent and assorted fees on a timely basis

Assisted Property Manager with competitive marketing research

Processed and maintained the auction files

Participated in pursuing delinquencies, sent required customer legal notices, made telephone calls to collect past-due rent.

Sales Associate (Assistant Manager)

2010 – 2013 Cole Haan Ellenton, Florida

Facilitated monthly and quarterly inventory counts

Managed cashiers and processed large orders

Arranged featured merchandise for the store window displays

Assisted in preparing daily sales reports

Loss Prevention

Campaign Manager

2007-2009 State Delegate Campaign Frederick, Maryland

Managed general campaign duties

Informed the public of the candidate’s stance on pressing issues

Scheduled volunteer’s itineraries

Distributed campaign literature

Fabrication of campaign materials including: buttons, signs, post cards, bumper stickers, magnets. Etc.

Supported Candidate through personal document management, calendar organization and prepared for meetings.

Worked the polls during primary and general election

Microsoft Great Plains

CPQ

Excel

Outlook

Zen desk

PowerPoint

Peachtree

E-one Smart Connect

Bill soft

Backup Management

Virtual Communication

Service desk

Computer Skills

Education

Penn Foster (Accounting/Bookkeeping)2005 – 2007

Excel programming Certificate - 2003

University of Maryland Business/Accounting 2001 – 2003

Gettysburg College (Accounting) 2000 – 2001

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