Quality Assurance, Management, Service Industry

Aaron Christopher Cary

**** ****** ****, ********, ** 52748 563-***-**** acthb5@r.postjobfree.com

Work Experience

IOWA ILLINOIS TERMITE & PEST CONTROL, Davenport, IA February 2014 to Present

Consultant/Inspector

Oversee operations of the termite and small construction division for commercial and residential customers. Complete termite inspections for real estate transactions. Negotiate contracts and service specifications. Manage quality control for completed jobs. Schedule work orders for completion and follow up with customer requests and concerns. Create and develop sales leads.

Developed new markets for small construction division.

Generated performance standards and objectives for the team and cooperated together to establish goals for the upcoming year.

Maintained a commitment to the help team reach their maximum potential.

Created current position with owner to allow for future growth and team development.

TERMINIX, Davenport, IA July 2013 to February 2014

Inspector

Recruited by Terminix (a Service Master company brand) to provide advice for commercial and residential customers. Maintain ongoing communication with the company to discuss customer retention strategies, policies and procedures, safety, and quality control. Conduct unannounced third party audits. Resolved issues with labels, MSDS, and other regulatory items. Create and develop sales leads.

Developed a one-page professional marketing piece that has been extremely successful in retaining customers and acquiring new customers. Readily builds trusting relationships due to background and expertise.

PRESTO-X COMPANY 1998 to March 2013

Presto-X, a member of Rentokil-Initial, the world’s largest pest management company, provides pest control services to commercial and industrial customers throughout the U.S.

District Manager, Davenport, IA

Direct P&L responsibility for a Service Center with an administrative assistant and sales representative; oversee activities of seven Technical Service Representatives that serve eastern Iowa and northwestern Illinois. In charge of pest management materials, vehicles, salaries, commissions, fuel, vehicle damages, repairs, and conflict resolution. Observe business trends locally and nationally and prepare yearly forecasts. Negotiate contracts and service specifications and implement price changes. Manage quality control and provide quality assurance reports to accounts on a scheduled basis. Performed quarterly quality control audits at facilities that were inspected by governmental agencies, independent third party auditors and customers.

Developed an annual budget and consistently met or exceeded budgeted profit margin.

Increased portfolio from $950,000 to $1.27 million since 2002.

Mentored team to help them achieve yearly sales goals. In 2011, three service technicians achieved top level stretched goals.

Generated performance standards and objectives for the team and cooperated together to establish goals for the upcoming year. Maintained a commitment to the help team reach their maximum potential.

Initiated symposiums and provided presentations to educate and offer solutions related to emerging issues. This has been valuable in helping to eradicate the problems and led to increased revenue 5x greater for the company in 2012.

Achieved a Total Quality Management ranking of 96% in 2011 and was on target to achieve even higher in 2012. Tied at 16 out of 86 districts.

Recruited, hired and terminated associates while maintaining a high retention rate. Service technicians have anywhere from two to 34 years of experience.

Quality Assurance Manager/Assistant Operations Manager, Omaha, NE

Conducted and scheduled random Quality Management inspections at District Centers and key accounts throughout the southern half of the United States to ensure facility was as pest-free as possible and technicians were applying pesticides properly. Reviewed pest management program; insured proper administration of program; inspected pest management equipment, service reports and log books. Communicated with USDA, FDA, EPA, Department of Natural Resources, and state regulators and revised policies as necessary.

•Assisted with restructure of the Quality Assurance Department and established continuous improvement goals.

Technical Service Representative, Ottumwa, IA

Provided pest management services on-site at customer locations. Sold programs and services to large industrial companies assuring the latest pest control technology.

•Proposed an audit program to help improve structural and sanitation concerns.

•Achieved “Sales Topper of the Month” in 2001 for $24,000 in annualized sales.

•Conducted informative presentations to clients outlining best practices to integrate pest management into their organization.

•Initiated new technologies in pest control that were environmentally friendly and reduced chemical usage.

•Achieved Sales Topper of the Month, February 2001.

College Employment

•BREMWOOD LUTHERAN CHILDREN’S HOME, Waterloo, IA 1996 to 1998

Skills Development Counselor

•Developed and implemented treatment plans for teens with backup documentation to record clients’ behaviors and performance. Organized and participated in weekly group meetings with other professionals to discuss client issues. Designed a summer work program for clients to earn wages by selling their products.

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•WALMART, Waterloo, IA 1993 to 1996

Sales Associate

Aaron Christopher Cary

Page 2-563-***-**** acthb5@r.postjobfree.com

Military

UNITED STATES RESERVE/IOWA NATIONAL GUARD, Ottumwa, Clarinda, and Waterloo, IA

Infantryman (1993-1997)

Implemented battle drills to team members, maintained and operated military vehicles, and assisted students with academic challenges.

Honorable discharge – 1997

The Iowa Commendation Medal, Sept 1996 – non-commissioned officer of the year for Company B

Impact Award, Camp Guernsey, WY, July 1994 – for outstanding achievement during annual training

UNITED STATES ARMY, Ft. Benning, GA

Infantryman (1990-1992)

The Army Achievement Medal, Oct 1991 – for meritorious service while serving as a saw gunner and driver

The Army Achievement Medal, Mar 1991 – for exceptional outstanding performance in the Team Spirit training

Advanced Individual Infantry Training Certificate

Software

Microsoft Office Professional (Word, Excel, PowerPoint, Publisher, Outlook); Microsoft Active Sync

Education and Training

William Penn University, Oskaloosa, IA, Bachelor of Arts Degree Dec 2001

Major: Business Management magna cum laude

Indian Hills Community College, Ottumwa, IA, Associate of Applied Science Degree May 1994

Major: Criminal Justice

Professional Associations

Iowa Pest Management Association (300+ members) - Member since 2002; Past President 2008

Personal

Assisted father with planting and harvesting 2000 acres with a 6-row John Deere planter and tractor. Raised crops on 800 acres and provided custom farming services for other farmers on 1200 acres (planting, cultivating, fertilization, and harvesting). Offered a no-till service for soybeans to prevent soil erosion.

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