Manager Customer Service

Ray Zhang

Pulau Bintan ( Riau )

Tanjung Pinang, Indonesia Post 29111

Tel: +841*********(Vietnam line)

Email: ***********@*****.***

Desire Position :

Casino Shift Manager

Personal Data

Nick Name: Ray

Nationality: Indonesian (Chinesse)

Sex: Male

Date of Birth: 12 November 1985

Place of Birth: Tanjung Pinang, Indonesia

Religion: Buddhist

Marital Status: Single

Passport No: A0054693

Height: 174cm

Weight: 75kg

Languages: Chinese( Teo Chew, Mandarin, Hokkien,cantonesse)

English

Bahasa Indonesia,khmer&Vietnam.

Employment History

19th May 2008 to Present Aristo International Casino-Hotel Joint Venture Company

Add:88 Thuy Hoa Street,Duyen Hai Ward Laocai City,Laocai Province

Job Title: Sr. Casino Shift Manager

Duties and Responsibilities:

Ordering fills and credits, float management

Maintaining discipline in the pit, in a fair and consistent mannerr

Ensuring that all Pit Paperwork is completed accurately and correctly

Immediately informing the Casino Manager and CCTV of any suspicious

Personally verifying certain Ocean Poker Jackpot payment

Dispute settlement

02nd January 2006 to 13rd May 2008 New World Casino-Hotel

Bavet Svayrieng Province

Kingdom of Cambodia

Job Title: Ass. Pit Manager

Duties and Responsibilities:

Report hourly Pit Performance to the Shift Manager

Supervises the Inspectors and Dealer within the pit and also responsible for customer relation and game protection.

Completes pit transaction such as fills, credits, hourly update through the use of the casino computer system or manually.

Complies with all company polices, procedure and directives.

Manages to monitor an assigned pit with efficiency.

Disciplining staffs by giving them appropriate penalties i.e. counseling them and issuing Procedure Violations and Warning letters.

October 2004 to June 2005 Grand Artha Royale

Batam Island - Indonesia

Job Title: Assistant Pit Manager

Duties and Responsibilities:

Manage a Pit with efficiency and confidence

Reports hourly Pit Performance to Shift Manager

Practice and perform tasks enthusiasm and fairness

Mantains a good working relationships, rank and file

Issues Written Warning for Procedure Violation of Particular Personnel

Job Title: Dealer Inspector

Duties and Responsibilities:

Promoted high levels of customer service.

Working with Junket and High roller.

Responsible for dealing the game properly

Maintain Float management.

Complies with all policies, procedures and directives as determine by casino managemet.

All other duties as assigned.

June 2003 – August 2004 M/V Leisure World

New Century Cruise Lines, Singapore

Job Title: Dealer Inspector

Duties and Responsibilities:

Promoted high levels of customer service.

Responsible for dealing the game properly

Informing Inspector and Supervisor of any big amount of chips change / payment.

Maintain Float management.

Deal any or all casino games as detrmmine by casino management.

Conducts all casino games in a competent, precise and efficient manner.

Complies witb all policies, procedures and directives as determine by casino management.

Game Knowledge

Baccarat,BlackJack, Roulette, Poker, Tai Sai,3 Card Poker, Fan Tan, 7 Card Poker,Mahjong Pai Gow & Pai Gow Tiles.

Educational Background :

School Attend Inclusive Dates

Senior High School 2003 Graduated

Bintan Island (Riau-Indonesia)

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