Tanesha O'Neal

1-832-***-****

acth23@r.postjobfree.com

Objective:

To maintain employment where I can advance and consistantly exercise the skills learned, therefore, allowing me to be an asset to the company, while providing the best quality customer service possible.

Employment History:

Performance Contractors Sept 2014- March 2015

Baton Rouge, Louisiana

Laborer/Fire Watcher /Hole Watcher/Flagger /Spotter

Watch out for fire hazards in the workplace while work is performed by other employees.

Keep flammable materials from ignition sources.

In the event of fire, extinguish it immediately or turn a fire alarm on.

Any condition in the workplace, whether usual or unexpected, determines your basic duties as a fire or safety watch. Some of them are the following:

Make sure you and other employees are aware of the exact location of fire fighting equipment in the immediate area.

Before and during each shift, inspect the entire work area and look for potential release of flammable vapors or liquids.

Be prepared to operate fire extinguishers, hydrants, fixed monitors, and hose carts anytime.

Performs traffic control and flagging activities as needed; follows safety rules and regulations on all work

zone and flagging sites, including placing signs, barricades, traffic cones and other warning devices

General Dynamics (Obama Healthcare) Aug 2013- Dec 2014

Call Center Specialist

Xerox April 2012-Aug 2013

Call Center Specialist

Using a computerized system, responds to customer inquiries in a call center environment.

Respond to telephone inquiries and complaints using standard scripts and procedures.

Gather information, researches/resolves inquiries and logs customer calls. Communicate appropriate options for resolution in a timely manner.

Provide functional guidance, training and assistance to lower level staff.

Provide assistance, training and troubleshooting support to lower level staff.

Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

T N T Recovery Associates Nov 2010- Present

Owner/Manager/Judgment Recovery Specialist/Tax Preparer

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Receive payments and post amounts paid to customer accounts.

Locate and monitor overdue accounts, using computers and a variety of automated systems;Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Negotiate credit extensions when necessary.

Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, efile, and etc.

United States Census Bureau Jan 2010- April 2010

Enumerator

Report and collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveysand tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys.

Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency;Compile, record and code results and data from interview or survey, using computer or specified form.

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. Assist individuals in filling out applications or questionnaires.

Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.

United States Army Feb 2000-Aug 2010

62nd Medical Brigade/ 168th Aviation

Fort Lewis/Camp Murray 98433

Human Resource Specialist/Records Manager/Admit Assistant

In/Out Process Incoming or Outgoing Soldiers.

Resolve customer complaints, and answer customers' questions regarding policies and procedures according to FOIA/ PA Regulations.

Supervise the records management of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

Train and instruct employees in job duties and company policies, or arrange for training to be provided.

Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.

Arrange and Prepare units for annual inspections.

Review and approve or disapprove FOIA/PA requests.

Review and create awards for soldiers

Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.

Record data for each soldier, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

Compile and prepare reports and documents pertaining to personnel activities.

Arrange for in-house and external training activities.

Prepare badges, passes, and identification cards, and perform other security-related duties.

Administer and score soldiers aptitude, personality, and interest assessment instruments.

Education:

Ashford University April 2011-present

Psychology/ Business

Devry University July 2013- Aug 2014

Business

References:

Available upon request

Contact this candidate