Customer Service Physical Therapy

PRUTHA N. PATEL

**** ******** *****, **********, ** 60173 *********@*****.*** 847-***-****

EDUCATION

Drake University Des Moines, IA

Bachelor of Arts August 2008-December 2012

Biochemistry, Cell & Molecular Biology

EXPERIENCE

Athletico Physical Therapy Palatine, IL

Physical Therapy Rehab Aide January 2013-Present

Communicate therapy protocols between therapists and patients to increase efficiency and patient satisfaction

Utilize Electronic Health Record (EHR) on a daily basis to organize and update patient profiles

Verify insurance policies and explain benefits to effectively assist patient billing

Hands on experience with physical therapy methods and theory in outpatient settings

Optimum Physical Therapy Des Plaines, IL Physical Therapy Job Shadow June 2012-August 2012

Assisted patients with modalities and exercises to restore body functions, relieve pain, and increase range of motion, strength, and coordination

Optimized patient flow for time management of organization

Mercy Physical Therapy Clinic Des Moines, IA

Physical Therapy Intern June 2011-April 2012

Observed and learned proper method of treating wound care patients

Provided customer service by interacting with patients and understanding their needs during recovery processes

Collaborated with different professionals in an inpatient pediatrics unit

Penn State University Harrisburg, PA Research Intern June 2010-August 2010

Reviewed several Fig Tissue Culture and Transformation literature and assisted in writing protocols for transformations

Learned basic research laboratory techniques including media preparation, stem and leaf decontamination, inoculation, and subculture of Jetropha and Ficus Carica L

Performed secondary research on Fig Tissue Culture and Transformation, synthesized findings, and developed a preliminary PowerPoint presentation which was then leveraged for more in-depth analyses by University

ACTIVITIES

Draastic Raas Team Des Moines, IA Team Captain August 2008-Decemeber 2012

Competed at different universities throughout country in inter-collegiate Raas circuit

Managed bank accounts, member dues, and expenses to keep organization financially stable

South Asian Student Association Des Moines, IA

Executive Board Member August 2008-December 2012

Developed a Microsoft Excel database to organize and sustain relevant organization information for future generations

CERTIFICATES

American Heart Association September 2013-Present

BLS for Healthcare Providers

SKILLS

Proficient with Electronic Health Records, Microsoft PowerPoint, Microsoft Excel, and Adobe Reader Software

Fluent in English, Gujarati, and Hindi; Intermediate Fluency in Spanish

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