Customer Service Supervisor

Thomas Risher

**** ********* ***

Fort Worth, Tx 76133

******.********@*****.***

817-***-****

Objective

A strategic, results-driven person seeking a position that draws upon my extensive experience and skills to be successful in all areas.

Skills

●Data cabling

●Some electrical work

●Audio and video installation

●Troubleshooting electrical circuits

●ability to read wireless schematics and interpretive drawings

●understanding internal operations of a microprocessor

●practice proper soldering techniques as well as board level soldering

●analyze and troubleshoot computers

●install and troubleshoot computer hardware

●calculate and measure voltage current and resistance

●utilize various software applications

●some training in programming Linux based servers

●possess excellent interpersonal skills communications and team skill

Certifications

Education

OSHA 10 Certification

Six Sigma /Yellow belt Certification

Liberty University – Lynchburg, VA

Bachelors of Religion

Theological and Biblical Studies

Graduation: May 2017

ITT Technical Institute – Arlington,Tx

Associate Of Applied Science Degree

Computer and Electronics Engineering Technology

Graduation: December 2009

Experience

Gamestop R.O.C. June 2015– Aug 2015

Hardware Tech 2nd shift

●Repair video game console and controller

●Microsoft and Sony platforms

●Practice of proper soldering techniques as well as board level soldering and repairs

American Traffic Solution March 2010 – April 2015

●Troubleshoot and repair network connections

●data cabling

●program linux-based FTP servers troubleshoot and replace hardware

●upgrade firmware as well as software programs

Management Experience

Premier M S Services

Labor Maintain/ Team Lead/ Acting 3rd Shift supervisor June 2008- March 2010

●Responsible for maintaining cleanliness of facilities, grounds and equipment

●Operating heavy machinery, forklift, pallet jack and floor sweeper and scrubber

●Supervising crew of 15 - 20 and write daily report and the end of the shift

DHL Supervisor (W.H.I.I.)

Lead driver/ Supervisor January 2000- Oct 2008

●Supervised crew of 31 drivers

●Ensure quality customer service

●Deliver overflow packages that driver can not fit in trucks

●write daily reports using Microsoft Word and Excel

●Monitor the driver's progress use a program called Focus on the DHL network

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