IT Technical Support

EDUCATION

Information Technology Professional Jan 2014-Dec 2015

Lambton College of Applied Arts and Technology, ON

Bachelor of Engineering (Information Technology) July 2009-May2013

Punjab Technical University, India

TECHNICAL SKILLS

Hardware and Networking: CCNA, A+, Cloud Computing, Network +, Wireless

Operating Systems: Windows 7, Windows XP, Linux, Windows Server 2008, Windows Server 2012

Troubleshooting and analytical skills

Experienced in Active Directory, Exchange and Group policy management

Application Software: MS Office ( Word, Excel, PowerPoint, Project Outlook, Visio), superior knowledge of software installation

Experienced in giving technical support (Telephonic/ On-Site), Software and Hardware upgrades

Demonstrated leadership and team skills, assigned project lead for the Phoenix project( Project + certified )

Excellent oral and written skills, presentations and customer meetings handled by me in Phoenix project

Programming skills : C, C++, java, HTML, SQL

CERTIFICATIONS & ACHIEVEMENTS

CompTIA A+ training completed

CompTIA Project + (Project Management)

Microsoft Certified Server Administrator training completed

CCNA training completed

RELATED/PROFESSIONAL EXPERIENCE

Technical Support Analyst – Computer Time, ON July 2015-Feb 2016

Installed software, modified and repaired hardware and resolved technical issues.

Researched, troubleshoot and resolved complex problems independently.

Managed call flow and responded to technical support needs of customers.

Technical support both telephonic, email and on-site

Deploy desktop and laptop with Windows 7, Windows 8 and Windows 10

Resolved virus and malware issues with a [100] % success rate

Assist in pricing and ordering hardware and software i.e. HP, Dell, IBM

Provided on site support and fixed issues relation to computers, tablets and phones

Customer Service Representative- On the Run, ON Nov 2014 – June 2015

Demonstrated oral communication skills, respond to customer inquiries both in person and via the phone

Provide customer service in a friendly and efficient manner to ensure customer satisfaction

Process cash, credit and debit transactions accurately to balance till at end of shift

Monitor all desktop workstations which operates on Windows 7 and Windows 8 operating systems

Provide asset to take decision and solve the problem related to customers

PROJECT EXPERIENCE

Phoenix Project- Millennium Corporation Jan 2014 – Apr 2015

Project Manager

Refurbished used computers

Windows migration from windows XP to 7/8

Documented hardware failure, repair, installation, and removal

Implemented A+ hardware and maintenance skills

Kaycee Project May 2014 – Jun 2014

Network Analyst

Upgraded the existing office network and server infrastructure

Responded according to work breakdown structure

Worked with various server roles DC, DHCP, DNS, File Server, WSUS, Certificate Authority

VOLUNTEER EXPERIENCE

Goodwill Industries

Repaired and refurbished old computers

Carried out other duties and responsibilities as assigned

REFERENCES

Available upon request

Contact this candidate