OBJECTIVE: To obtain a position as technical support
Professional Qualifications
+5 year of experience in IT management, information systems and network administration Extensive knowledge and experience in Server Administration.
Disaster Recover and Planning. Business Continuity and Risk Assessment.
Manage databases with replications, clustering and backup plans.
Expert in installing, configuring and troubleshooting Microsoft, and VMware servers
Reliable and resourceful individual who works well in a team setting
Strong critical thinking skills to develop strategies and procedures to prevent and recover from system failure
Excellent troubleshooter with determination to resolve problems completely
Flexible with the ability to work in a fast paced environment and meet aggressive project deadlines
Committed to professional development on an ongoing basis and adapted well to new technology
Able to work independently and within a team
Excellent in Written and Verbal Communication Skills
Technical Summary
Operating Systems: Windows servers 2012, 2008 and 2003. XP, Vista, 7 and 8
Services: Active Directory, Domain controller, DNS, DHCP, File server, Print server, Application
Server, Terminal services, IIS (Internet Information Services), ISA server 2006
Software: Exchange Server 2010, 2007, 2003, Veeam backup & replication, Open Filer, Acronis backup & Recovery, Solar Winds and Backup Exec
Active directory migration tools, MS Office and tools, imaging software
Databases: SQL Server 2008
Web Server: IIS
Hardware: DSL, Wireless mode, Router, Firewalls and Switches
Virtualizalization: VMware work station and VSphere, Hyper-v, Cloud system
Professional Experience
Bench Technician Dec 2015 to Jan 2016
IBM: Repairing computers, laptop, and servers
Inspect and test lease-end returned computers to identify and troubleshoot the problems
Diagnose and repair hardware malfunctions and perform the maintenance of computers
Use testing devices and follow the factory manuals to locate malfunctions in computers
Assess computer hardware malfunctions to determine the cause of error and apply appropriate Actions to correct problems and repair computers in order to maintain operations
Performance all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers
Modify and upgrade computers and provide support for both software and hardware
Monitor performance of equipment and make necessary adjustments to assure quality performance
Technical support 2014 to Sep 2015
High4Vision: Web Design and Development Company, Toronto
Configured, managed and supported of the Windows Server (2003\2008\2012), Windows (XP\7\8)
Configured, designed and implemented Active Directory services (DNS, DHCP, etc.)
Installed software and antivirus for users in network
Established VMware(VSphere) and Installed windows server 2003 and 2008 on it
Set up ISA Server 2006 in network and defined roles to secure network
Deployed the windows XP and 7 on 50 Pc’s
Transferred IBM,HP physical servers to virtual machine
Scheduled daily back up for servers and computers in network
Assisted with rapid migration plan to Exchange 2010 from Exchange 2003
Validates replication within forest by using Active Directory Sites and services
Aided messaging environment and Active Directory infrastructure
Deployed SYSAIDE Helpdesk ticketing system instead of using email system
Active Directory, GPO, DNS, DHCP, FTP, SFTP, HTTP, HTTPS, SMTP etc.
Managed and monitored daily network traffic analyzing using 3rd party applications.
Installed update manager to centralized patch management and VMware convertor/VMware convertor Standalone for hot and cold migration
Create virtual machines, snapshot, cloning and backed up through VMware Consolidated backup
(VCB) and Veeam Backups
Help Desk Support 2010-2014
Arj Co: Home Appliances Manufacturer
Provided technical and operational support for desktop, laptops and PC peripherals
Installed network printers and ensured proper printer configurations
Maintained security and integrity of all systems and the network by developing network access
Maintained computer user accounts and insured proper access to specific resources
Insured that all systems were physically secure
Helped resolved issues with internal team, and hardware and software vendors
Provided helpdesk support and monitored incoming trouble ticket on a regular basis, ensure
Trouble tickets are resolved in a timely manner
Performed technical tasks related to the installation and maintenance of systems’ software
Products
Created, maintained and built desktop and laptop images/builds- Windows(XP,Vista,7)
Managing machines enterprise wide using remote tools such as LANDesk Imaging
And troubleshot image failures. Customized builds with third party applications and tools
Professional Certifications
MCSE 2012 (Microsoft certified expert) 2014
MCSA 2012 (Microsoft certified solution Associate) 2014
MCITP 2008(Microsoft certified system engineer) 2014
MCTS (Microsoft certified Technology specialist) 2014
ISA Server 2006 (Internet Security and Acceleration) 2010
MCSA 2003 (Microsoft Certified System Administrator) 2010
MCSE 2003 (Microsoft Certified System Engineer) 2010
Education
Diploma in Network Administration and Support 2009
Tehran Institute of Technology, Iran
References Available Upon Request