Customer Service Management

Evangelos Rigopoulos

*** ******** ** • Stanhope, NJ 07874

201-***-**** (c) •************@*****.***

Summary

Diligent, ambitious, and self-motivated individual pursuing a position in Business Administration. Experience working in a high demand, client oriented field and capable of adjusting to multiple roles. Detail-orientated and professional in both performance and presentation. Proven ability to plan and complete multiple tasks within strict deadlines, to learn new tasks quickly and to communicate effectively at all levels. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

EDUCATION

Ramapo College of New Jersey, Mahwah, New Jersey Jan 2012-May 2015

Bachelor of Arts- Business Administration, May, 2015

Management, GPA: 3.25/4.0

Relevant coursework included, but not limited to:

oManagerial and Financial Accounting

oBusiness Law and Contracting

oProgram Management and Leadership Training

oCorporate Finance and International Business

oManagerial Statistics, Micro/Macroeconomics

oHuman Resource Management

Bergen Community College, Paramus, New Jersey December 2011

Associate Degree in Business Administration

Management

Work Experience

Educational Data Services, Inc- Saddle Brook, NJ Jul 2015 to Present

Analyst

Review Contracts between Vendors and School Districts

-Reviewed Profit and Losses for both School Districts and Vendors from prior year

-Calculated budgets for School Districts

-Provided vendors with strategic and financial plans to keep both within Budget

Attended Bid Openings for Vendors to submit Pricing of Items for School Districts

-Analyzed different Pricings of items offered from Vendors to School Districts

-Provided School Districts with ways to translate forecasts into financial plans.

Calculated Straight-Line Depreciation for School District electronics.

Provided Upper Management with variances between forecasts and actual Pricing Results.

PF Chang’s China Bistro- Hackensack, NJ Jun 2011 – Aug 2015

Supervised the bar

Provided guests with drinks and food

Delivered outstanding customer service

Completed liquor inventory weekly

Applebee’s Bar and Grill- Hackensack, NJ Mar 2005 – Jul 2011

Waiter - Responsible for waiting on guests, placing guest orders and delivering meals to guests

Bartender

Host- Seating guests at tables

CVS Pharmacy – New Milford, NJ` Feb 2003 – Mar 2005

Head Cashier

-Supervised and trained cashiers

-Resolved customer problems and responded to inquiries

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