JOHN FARRELL

Cell: 310-***-**** email: actgnx@r.postjobfree.com

PROFESSIONAL SALES ASSOCIATE / CUSTOMER SERVICE

Obtain a Executive Sales Associate Customer Service Manager or Team Leader (Career) position with a reputable company. Seeking the ability to grow and thrive in a challenging and rewarding environment.

●Highly Motivated

●Superior customer service and relationship building skills

●Supremely Confident

●Sales & goal driven

●Ability to connect with people and gain trust immediately

●Self-Starter

●Manufacturing and Distribution experience

●MS Suite: Word, Excel, Outlook, PowerPoint, ACT

●Unparalleled communication skills

●Team player

●Outstanding customer service

●Acquires knowledge quickly

●Excellent Leadership and Teaching skills

PROFESSIONAL EXPERIENCE:

Authority Tax Service 2012-2015

Senior Sales Associate, Tax Advisor(Out of Business)

Incoming calls, potential clients and transfers from dialer group 25-35 per day

Outbound calls to potential clients for follow up

Enroll clients in legal service for Tax Resolution, collect personal data for legal documents and prepare documents both legal and for Company agreement or contract, collect payment information for processing

Always a top producer of revenue, Called on to close potential clients that could not be closed by other representatives, handled walk in clients as well due to professional appearance and ability to close the deal.

1ST American Financial Solutions / H.B. CA 2011-2012

C.O.O. Senior Mortgage Advisor (Out of Business)

Incoming and Outgoing phones calls over 200 daily, spoke to and consulted potential clients about their existing mortgage situation and, enrolled clients in the service offered and arranged payments for the service, called and emailed clients weekly with updated status of their mortgage situation. Set up payment processing and vendor payments as well.

PACIFIC COAST HOME SOLUTIONS / ELITE EXTERIORS H.B. CA 2010-2011

Customer Service Production Purchasing Manager (Layoff)

Supervised and coordinated the production and purchasing departments

Coordinated the procurement of energy efficient installations: Windows, Texcote, Roofing, HVAC, Vinyl Siding and Insulation.

Responsible for scheduling production with vendor and coordinate construction with sub-contractors

Review orders and specs for accuracy

Processed 25 orders/daily

Communicate with construction crew to schedule installation

Handle client/customer concerns

Expedite rush orders

Sales – proficient in up selling.

Verify production schedule and status

Coordinate shipments

INTERNATIONAL VACATION RESORTS ANAHEIM, CA 2008-2010

Customer Service and Sales Manager (Company Closed)

Top sales rep – generating over $1 million/ annual sales (50% of company sales)

Process orders

Follow up on sales leads generated by online inquiries

Secure and process billing

Negotiate with vendors to increase margins

Schedule payments

GOLDEN SHORES FINANCIAL/ JEMSTAR BUILDERS ANAHEIM/DANA POINT CA 2004-2008

Finance and Sales Manager (Company sold and position dissolved)

Chief executive responsible for securing and approving funding for prospective clients

Arranged funding for energy efficient home improvement projects

Review and submit financial applications to unsecured and secured lenders

Communicate with customers to facilitate financial approval

Process $7.2 million/ annual in financing

Review Financial information for potential clients, propose and arrange financing when approved

Successful at closing sales and acquired a 90% closing success ratio

3S CORP CARSON CA 1988-2004

General Manager Customer Service Manager Purchasing Manager (position eliminated due to cost cuts)

Responsible for oversight of numerous departments: Sales, Customer Service, Purchasing, Shipping and Receiving etc.

Monitored customer service quality and the resolution and fulfillment of orders

Secured and coordinated delivery routes to minimize cost

Expedite rush orders

Direct and communicate deliveries to drivers

Managed warehouse operations

Supervised 20-22 employees

Promoted into various roles throughout tenure

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