Good customer service

CURRICULUM VITAE

Objective:

To be a valuable asset of an organization where I can fully utilized my knowledge, ability and be exposed to any field considering my qualifications and experiences that further develop my talent and skills for continues career growth.

PERSONAL INFORMATION

Date of Birth

January 16, 1994

Height

4'10

Civil Status

Single

Residence

Purok 6, Brgy. 3 Buenavista, Agusan del Norte, Philippines

Place of Birth

Butuan City, Philippines

EDUCATIONAL QUALIFICATION

2010

Bachelor of Science in Office Administration,

College Level (2010)

St. Catherine s College, Carcar City, Cebu

2007-2010

Buenavista Institute

Secondary School

2001-2007

Buenavista Central Elementary School,

Elementary School

LANGUAGES KNOWN

English,Tagalog & Bisaya

OTHER SKILLS / STRENGTHS / QUALIFICATIONS

Skilled user of technology.

Known for quality, timely completion of projects.

Has strong proven passion for excellence.

Highly organized, energetic, patient & diplomatic.

Flexible, Fast learner, can zoom in on relevant and critical issues.

Dedicated, decisive, adaptable, goal-oriented and responsible.

Effective communicator with polished telephone lines, interpersonal & writing skills.

Adept at handling delicate situations requiring discretion & tact.

Computer literate (MS Office Word, Excel, PowerPoint).

WORK EXPERIENCE

May 2014 Up to December 2014

Company: Robinson s Place (Butuan City)

ESSENTIAL DUTIES & RESPONSIBILITIES: as a Saleslady

Ensured provision of excellent customer service to enhance productivity.

Assisted in laying out cost effective proceedings to generate extra sales.

Used and maintained customer database as required.

Ensured to present a professional appearance; maintain Dress Code; and a positive

Attitude towards the Company, product and staff.

Served as a resource for general product knowledge to all customers and staff members

Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.

Handling customer complaints in a calm manner.

Processing returns and refunds as required in line with company procedures.

August 2013- March 2014

Company: Chowking

ESSENTIAL DUTIES & RESPONSIBILITIES: as a Waitress

PREPARES TABLES FOR DINING

By cleaning and covering tables; setting utensils, napkins, decorations, condiments, candles, and service plates.

HELPS DINERS SELECT FOOD AND BEVERAGES

By presenting menu; suggesting courses; explaining daily specials; answering food preparation questions; offering beverages; identifying appropriate wines

TRANSMITS ORDERS TO KITCHEN AND BAR

By recording diners choices; identifying diners special dietary needs and requests; noting timing of meal progression

OBTAINS DINING REVENUES

By totaling charges; issuing bill; accepting payment; returning change or credit card.

September 2012 Up to April 2013

Company: Gaisano Mall (Carcar City)

ESSENTIAL DUTIES & RESPONSIBILITIES: as a Cashier

Greet customers as they arrive and direct them to merchandise they need

Assist customers with buying decisions when required

Operate cash register and adding machine in order to manage cash for sold items

Calculate discounts as appropriate

Tag items for price and expiry date

Stock items when required

Balance all transaction at the end of the day for cash reconciliation

Personality traits:

Having good presentable personality with good communication skills. Energetic enough to travel and willingness to learn new emerging technologies. Disciplined and managed in the work culture and ready to take the work load execute it successfully to full satisfaction of the employer s and client s requirment.

REFERENCES

Available upon request.

Contact this candidate