Customer Service Sales
Resume:
Wanda K Seamon
King, NC ***21
***.******@*****.***
Professional Summary
Qualified ACCOUNT MANAGER with numerous years in fast-paced customer service environment. Personable and professional under pressure. Excelling at customer satisfaction and retention. Sales support specialist driven to exceed sales and goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
Top-rated sales performance Professional phone etiquette Excellent communication skills
Articulate and well-spoken Creative problem solver Strong client relations
Customer service oriented Accurate and detailed Works well under pressure
Pleasant demeanor Critical thinker
Work History
Branch Account Manager
OneMain Financial Winston-Salem, NC June 1983 – December 2014
Evaluated current service needs ad product satisfaction levels with established customers.
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the office to ascertain what each customer wanted to needed.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate customer loyalty.
Implemented marketing strategies which resulted in 15% growth of customer base.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in the top 10% of employees in successful resolution of issues.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long term customer relationships.
Investigated and resolved customer inquiries and complaints in a timely manner
Helped drive sales goals and achieve monthly quota which resulted in a 35% growth of customer base.
Education
A.L. Brown High School Kannapolis, NC
Accomplishments
Earned highest marks for customer satisfaction, company wide- #10 of 289 employees
Met and exceeding quotas generating 50+ calls per day on leads for renewal business.
Notary Public License
Up-sold products and motivated customers to upgrade current product plans.
Handled cash, check and debit card transactions with 100% accuracy.
Employee of the month numerous times.
Certification in Anti-money Laundering and Bribery, Customer Service and Ethics.
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