Customer Service Project Manager

Jeff Garcia

***B Hinchman Avenue • Wayne, NJ ****0 • 973-***-**** • ************@*******.***

Dynamic professional with a diverse range of knowledge, ambition, determination and insight. Demonstrated ability to achieve and then surpass both personal and business goals.

Core Competencies

Strong and keen project management skills

Collaborative teamwork within departments and across company

Ability to work in a fast pace environment

Manage multiple projects within time and budget constraints

Ability to interpret what is best for project and budget

Committed in providing excellent customer service

Computer savvy in Microsoft Office Suite

High profiency in Auto Desk/ACAD

Testimonials

“Jeff Garcia’s main identifiable strength is his ability to learn new duties within our Company of which he then applies to the job at hand. He doesn’t squander any opportunity when given a chance. He is impressive with work performance.” - Rolando Gonzalez, Project Manager

“Jeff is a very professional, knowledgeable and productive colleague. He has full command of the store planning and design process. He completes all his work timely and with precision. He has great ability to understand the retail process and react accordingly.” - Jason Gendel, Vice President

“Jeff's most notable strengths are his ability to learn new duties within our company and apply said duties in the most accurate and efficient manner possible. He is quick to capitalize on any opportunity when given a chance. His performance and work ethics are second to none.” - Anibal Lima, Jr, CEO

Professional Experience

Store Layout Designer/Space Planner 10/2007 to present

Party City Corporation, Rockaway, NJ

Create, design and plan a comprehensive store platform for all new, remodeled or revised stores optimizing the graphic features of space effectiveness

Maximize customer benefits and company profitability with created layouts

Design architectural drawings using AutoCAD for all corporate stores

Responsible for leading and managing space planning including design, development, communication, and execution of space

Execute necessary floor plan/fixture revisions to reflect changes based on construction or merchandising issues and adjustments

Collaborate with various architects on initial project space planning and design to ensure that preliminary schematic plans are consistent with Party City prototypes

Accountable for over 800+ stores in the US and Canada/Mexico

Corporate Space Specialist/CAD Operator, 4/2005 to 9/2007

Facilities Planning and Design

Medco Health Solutions, Inc., Franklin Lakes, NJ

Received ‘Exceeds Expectations’ rating 5 years in a row for accomplished job performance

Coordinated employee space planning, tracking, moves, terminations, transfers and work at home programs at various locations, nationwide

Provided AutoDesk Drafting Services supporting Facility Planning for 24 buildings including: space planning and design, all workspace construction, relocations, and furniture procurement initiatives for Medco corporate

Personally managed transition of over 500 employees from Montvale office to Franklin Lakes

Acted as liaison between vendors and facilities providing maintenance documentation of company standards and procedures while planning and construction of office needs

Oversaw property management services including: maintenance of building and facilities of 650,000 sq. ft. building, janitorial service and supplies, and health & safety

Organized logistics and professional appearance of fitness center, training rooms, and computer tech quarters

Coordination and management of all new hires, transfers, terminations, equipment move and space accommodations, verification of walk-throughs, and furniture plans updates

Responsibilities included taking executive requests for office, furniture, cubicle design specs and complete design layouts in AutoCAD

Provided project assistance: Maintain project plans including follow-ups, issue resolution, escalations, self-directed project timelines, status reporting, goals and objectives

Responsible for maintaining corporate staff records and furniture plans daily in Microsoft Access and distribution for projects and quarterly updates

Senior Receiving Associate, Shipping and Receiving 6/2003 to 4/2005

Medco Health Solutions, Inc., Franklin Lakes, NJ

Provided effective customer oriented Shipping and Receiving services

Created BOL and related shipping documents

Departmental Communicator, organization skills, capable of scheduling day to day tasks

Managed employees’ assign duties and follow up

Work Control workspace and manage inventory

Worked after hours in case of emergency shipment

Receiving Associate, Shipping and Receiving 12/1999 to 6/2003

Medco Health Solutions, Inc., Franklin Lakes, NJ

Received and signed for all incoming packages and shipments

Prepare all outbound shipments in accordance with established procedures and guidelines

Reconcile freight invoices in a timely manner

Processed all proper paperwork for incoming and outgoing shipments is organized

Assisted with the delivery and pickup of mail, and provide other mailroom services when necessary

Education

Bergen Community College, Paramus, New Jersey

Drafting & Design

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