Administrative Assistant Customer Service

Brittinae Samuel

347-***-**** ***************@*****.***

Summary of qualifications

5+ years of office management experience and administrative support

Maintained and developed excellent client relations while providing impeccable customer service

Team player capable of following instructions well and making decisions with minimal supervision

Developed communication skills with high level of professionalism, consistently meeting quotas and goals

Strong proficiency in Microsoft Word, Excel, Outlook, Google Docs and Concur

Well-versed with project management activities, time management and team leadership.

Experienced in staff training and development

Employment History

McCann Regan Campbell Ward New York, NY

Administrative Assistant 11/12-Current

Supports 7 senior executives and the creative department with daily operational and administrative needs

Responsible for maintaining highly detailed and frequently changing calendars, including heavy scheduling of internal and external meetings and conference calls across all time zones

Complete submits, and traces monthly expense reports through Concur system

Recommended and implemented effective cost reduction methods to the administration budget; saved an average of 11.5 % on travel expenses over the year due to being proactive on travel booking

Conducted research to prepare, gather and proof read briefing materials, agendas and decks

Creates presentations for conferences, off-sites, and internal meetings, including writing content, creating graphics, and working with internal subject matter experts to add content

Adapts to various competing demands while demonstrating the highest level of service and response

Liberty Tax Services New York, NY

Office Manager 01/10-04/12

Supervised 5 employees

Completed administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources

Performed a variety of administrative support duties

Managed office staff, including conducting orientation and training, onboarding, and general HR functions

Ensured office supplies and equipment are maintained and available as needed

Responsible for the research, acquisition and use of outside vendors for company projects, facilities maintenance and sponsored events

Macy’s Staten Island, NY

Counter Manager 01/08-03/09

Maintained appropriate decorum and professionalism at all times

Attended training sessions to increase knowledge of products available for retail sales

Maintained sales goals Demo of products and set up for events

Analyzed and determined which treatments are necessary for clients' individual

Realty Services Group Duluth, GA

Administrative Assistant 06/06 –01/08

Maintained calendars, scheduled meetings and organized conference calls for the Executives

Arranged all facets of travel (domestic & international) including flights, hotels, car services, rental car

Coordinated internal and external meetings including conference room, catering, audio/video set up and any other relevant logistics.

Organized and maintained filing system, correspondence, documents and personal files for CEO

Prepared, submitted and reconciled all expense reports on a routine basis for Executives

Responsible for the research, acquisition and use of outside vendors for company projects, facilities maintenance and sponsored event

Education

S.U.N.Y Empire State College 12/2015

Bachelor of Arts in Business Management

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