Customer Service Representative

Warren S. Ellison

**** *. **** ****** **** *** * Westmont, IL 60559 *312-***-**** * ******@*****.***

Community Relations Professional

Accomplished, retired community relations professional with 32 years of leadership building capabilities, seeking new challenges where my experience can be utilized to improve, sustain and revive communities.

Areas of Expertise

* Visionary Strategic Planning * Community Outreach

* Effective Coalition Building * Performance Management

* People Management/HR * Strong Relationship Building

* Budget Management * Rapid Revenue Growth

Professional Experience

Peoples Gas Chicago, IL 1980 - 2012 (Retired)

Junior Account Representative, 1980 - 1985

Performed quality customer service, effectively addressed customer billing concerns and responding to service requests.

Account Representative, 1986 - 1990

Personal Contact Representative 87th and 63rd Street Stores

Under indirect supervision, met with customers handled most phases of inquires in accordance with the Illinois Commerce Commission regulations.

Senior Account Representative, 1991 - 1993

Customer Account Inquiry Group

Analyze complaints and determine whether corrections are required following policy and procedure and notified customer either by phone or letter.

Special Account Representative, 1994 - 1997

Managed and responded to complaints from the Office of the, Better Business Bureau, Legal Assistance Foundation, Citizen Utility Board and the Illinois Commerce Commission.

Supervisor Customer Account Inquiry Group, 1998 - 2000

Managed and trained 26 customer service representatives. Trained and coached the team on Illinois Commission Rules and making accurate corrections. Participated in legal proceedings to confirm compliance and departmental integrity as it pertained to Commission related cases.

Government & Community Relations Representative, 2001 - 2012

Monitored utility service, rates and infrastructure for 3 Congressional districts, 10 Legislative districts and 20 Aldermanic wards. Established and maintained relationships with faith-based organizations as well as a multitude of community organizations within the Chicagoland area.

Education

Western Illinois University

Major: Communications

Affiliations

GrandFamilies of Chicago

Executive Board of Directors

Chicago Senior Task Force

Member

Westside Ministers Coalition

Member

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