Customer Service Sales

Justin Mercer

**a Bayberry Pl, St. John's NL A*H 1B1

(E) *.****@*******.**

(P) 709-***-****

Summary

I am a hardworking and highly motivated individual seeking full-time employment. I have experience in sales/marketing as well as working with the public and in an office and am looking for a position that will allow me to use my strong communication skills and ability to work well with others. I would welcome the opportunity to discuss my qualifications in an interview. Experience

07/2015 – 12/2015 Adecco Canada (Bell Aliant)

Territory Account Manager (Door-To-Door Field Sales) MDU (Multiple Dwelling Units)

Managing my own business

Working independently without supervision

Meeting sales quotas and work expectations

Maintaining a professional image and company attire Booking customer appointments and installation dates Handling irate customers with professionalism

Building relationships with resident managers of apartment buildings Answering customer phone calls/complaints

Selling product face-to-face to consumers

Attending semi-weekly conference calls

Following sales guidelines/promotions as directed by management Use of my own vehicle to transport to various buildings across the city Attending work conferences and promotional events

03/2014 – 07/2015 Credico Marketing Inc. - St. John's, NL Assistant Manager – Sales (Full-Time)

Managing and supervising a team of four sales representatives including training Supervising employee's during 5-day out of town work trips Organizing company work trips including organization of travel/checking into hotel Managing a team of sales representatives outside of the metro area unsupervised Managing work schedules and shift logs

Completing technical reports for software/hardware issues Constant supervision and positive criticism of employee's sales techniques Driving a 20-ft moving truck across the province for work purposes Loading and unloading work equipment from a 20-ft moving truck every week Driving my own vehicle across the province for work purposes Successfully handle all irate customers/complaints Engaging in company's conference calls for managing improvements Successfully maintaining a professional company image Building and maintaining a relationship with store owners/managers and customers Completing work tasks and picking up/shipping work supplies on off-duty days Extremely successful in face-to-face sales/marketing 11/2013 – 03/2014 Mary's Diner – St. John's, NL

Cook (Part-Time)

Maintain a clean and tidy work environment

Work in a fast-paced work environment

Cook and prepare product for sale

Prepare store for daily open and close

Training new employee's

Working independently

09/2012 – 05/2013 Convergys – St. John's, NL

Customer Service Representative (Full-Time)

Provide exceptional customer service to customers

Keep workspace clean and tidy

Provide technical support for customers around the world Effectively handle irate customers in a professional fashion Training new employees

Provide helpful and accurate support to fellow co-workers 05/2013 – 09/2013 Wendy’s – St. John's NL

Kitchen (Full-Time)

Working as a store-front cashier

Working as part of a team

Provide exceptional customer service

Prepare food in accordance to health and safety guidelines Keep workspace clean and safe

Provide guidance to customers when making meal choices Have knowledge of the preparation of each meal served Training new employees

Maintain a clean lobby area for customers

Accomplish a variety of tasks in a fast-paced environment 09/2011 – 12/2011 Tim Horton's – St. Anthony, NL

Cashier (Part Time)

Duties as above

09/2009 – 07/2011 Wendy's – Mount Pearl, NL

Kitchen (Part-Time)

Duties as above

Education

2011 O'Donel High School – St. John's, NL, Canada

High School Diploma

Graduated with honors

2012 Memorial University – St. John's, NL, Canada

Completion of first year courses such as Business 1000 and Physics 1020 etc. 2013 College of the North Atlantic – St. John's, NL, Canada Engineering Technology

Completion of the first semester of the engineering technology course References

Andrew Welsman Past Regional Marketing Manager (Newfoundland) at Credico Marketing inc. 709-***-****

Kyle Taylor Past Assistant-Manager at Credico Marketing inc. 709-***-****

Nathan Ings Sales Supervisor at Credico Marketing inc. 709-***-****

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