Customer Service Representative
Resume:
Mary “Molly” Williams
**** ***** ****** ***** **** 7 Columbus, Georgia 31904 United States
706-***-**** actfc2@r.postjobfree.com
Experience
Blue Cross Blue Shield of Georgia Columbus, GA
Customer Service Representative I August 2015 – Current
I assist members by utilizing my personal skills to ensure excellent customer service. My responsibilities include answering customer questions regarding insurance benefits, eligibility, provider contracts and claims. I utilize problem-solving skills to assist customers with any issues or concerns. I make sure any issues are handled in a timely manner to assist both customers and providers. I am able to utilize multiple systems for tracking, gathering and recording information to optimize customer service.
Blue Ridge Mountain Recovery Center Ball Ground, GA
Case Manager October 2013- January 2015
From the beginning of treatment to the end my goal was to facilitate a strong therapeutic relationship with the client and family. I provided individual, couples, family and group therapy for those who are suffering from substance dependence. Completed all documentation for therapy given. Worked as part of a collaborative treatment team to ensure the best quality care for each client.
Blue Ridge Mountain Recovery Center Ball Ground, GA
Marriage and Family Therapy Intern January 2013- December 2013
Provided individual, couple and family therapy to clients suffering from substance dependence. Facilitated education to the families through a series of workshops on the effects and affects of addiction, enabling boundaries, and enhancing communication
Mercer University Marriage and Family Therapy Center Atlanta, GA
Marriage and Family Therapy Intern August 2012- December 2013
Provided individual, couple and family therapy services to clients who sought out therapy at the Mercer Family Therapy Center. Worked with a wide variety of presenting problems including anxiety disorders, mood disorders, relational issues, and grief and loss.
Private Home Atlanta, GA
Nanny, Blackshaw Family May 2012- October 2013
Helped with homework assignments, projects and studying. Transported to after school activities.
CORTA Columbus, GA
Office Assistant June 2011-August 2011
Maintained customer relations for any issues or questions by utilizing personal skills. Answered phones, filed paperwork, utilized computer skills and organizational skills.
Activities
MFT Mercer Graduate Student Association
Blue Ridge Mountain Recovery Center Alumni Volunteer
Education
Mercer University School of Medicine Atlanta, GA
Master of Marriage and Family Therapy Degree Graduation: December 2013
Auburn University Auburn, AL
Bachelor of Liberal Arts Graduation: May 2011
Major: Public Administration
Mary “Molly” Williams
6400 Green Island Drive • Columbus, Georgia 31906
706-***-**** • actfc2@r.postjobfree.com
REFERENCES
Walter Miller
Member of Board of Directors
Retired TSYS
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Alice Jordan
HR Service Center Rep II
TSYS
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Anita Mullins
Family and Alumni Services Director
Blue Ridge Mountain Recovery Center
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Brian Blackshaw
Founding Partner
Blackshaw Partners LLC
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