Customer Service High School

IRMA BOLIVAR

*** ***** *********, *********, ** *0164Ph: 708-***-****

***********@*********.***

Professional Summary

Detail-oriented and organized. Experienced in working with professional staff in ateam effort to meet customers' needs deadlines and quality expectations; experiencein dealing with customers from variety of cultural backgrounds by phone. To find a

job where I could use the knowledge I have learned and grow within your company.

Skills

Certified State and NCLB Lesson planningParaprofessional ObservationsCertified CPR and First Aid Spanish and English fluentlyKnowledge in computer andMicrosoft Office(Words, Excel,Email, Power point and Database)

Experience

Warehouse Associate Aug 2008-Apr 2015Parcelite Solutions - Franklin Park, IL

Responsible for scanning and printing the proper label to package.Responsible for sorting customer orders for same day shipment per customers'speculations and timeframes.Duties including; unloading, scanning, labeling, sorting products, loadingcustomer product and quality audit.

Production-tech Nov 1996-Aug 2008Claire/Sprayway - Addison, IL

Package product in a matter that will withstand shipment.Follow up on orders/make sure the orders are on time when the orders aregoing to be produced.Data entry when labels come in and make that when the labels are new sendout to get approved.Receive and count stock items, and record data manually or using computer.Put all inventory to AS400.Translate when needed and take employees to clinic.Pack and unpack items to be stocked on shelves.Make run list for the production lines so they meet the quantity of the day sothe customers get their product on time.Train new employees.

Cashier/Customer Service Feb 1991-May 1995

K-mart - Franklin Park, IL

Confer with customers by telephone or in person to provide information aboutproducts or services, take or enter orders, cancel accounts, or obtain details ofcomplaints.Handle purchases made by customers every day. In addition to ringing upgoods.Answer customer questions and answering incoming calls.Handle money and perform multiple customer service duties.Perform other duties including stocking, inventory management,merchandising and other administrative duties.

Education

Associate of Arts May 2014Triton College - River Grove, IL

High School Diploma Jun 1993Proviso West High School - Hillside, IL

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