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Customer Service Management

Location:
San Jose, CA
Posted:
February 08, 2016

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Resume:

Charity Paxton

Primary Phone: 346-***-****

Secondary Phone: 910-***-****

E-mail: actf16@r.postjobfree.com

OBJECTIVE

My objective is to take my educational, administrative, managerial, and customer service skills further in my career.

WORK EXPERIENCE

Inventory Admin Manager

October 2013 – Present

Girl Scouts of San Jacinto Houston, TX. 77098

Non Profit Administrative

To successfully fulfill this position, one is required to have excellent customer service skills, have exceptional integrity, confidentiality, precision, keen attention to detail, data and word entry, knowledgeable on the history/process/and council of Girl Scouts, be fluent in Microsoft Office, Sale Reports, Tax Analysis, Non-Profit Organization, correctly identify and process membership/program paperwork, fill and complete orders, answer multi-lines, fax/copy/print/scan/email correspondence, appointment/meeting setup, reading of minutes, visual displays, merchandising, pricing, sale ads/promotions, back stock inventory, shipping and receiving, mail distribution, departmental services, interviews, training, office coordinator, etc.

Management, Customer Service, Clerical, Retail, Non Profit, etc.

Administrative Assistant/HR

February 2012 – August 2013

Elite Security Technologies Fayetteville, NC. 28301

Clerical

This position consisted of customer service, answering multi lines/call center management, attention to detail, relationship building/maintaining, customer/data input, light payroll, data entry, finalizing contracts, billing, courtesy calling, appointment setup, employee interviews, training, high precision with paperwork & numbers, meeting arrangements, recording/reading of minutes, mail distribution, Microsoft Office, HR, etc.

Customer Service, Clerical, HR, etc.

Assistant Store Manager

November 2011 - February 2012

Citi Trends Fayetteville, NC. 28314

Retail

Provide excellent customer service, clerical, store upkeep, handling disputes, handling money and safe, inventory, mark downs, signage, hiring, training, managing 4-7 employees at a time, consistency, reliability, punctuality, and to open/close the store.

Management, Customer Service, Clerical, Loss Prevention, etc.

Youth Dept. Supervisor

June 2010 – September 2011

Burlington Coat Factory Houston, TX. 77067

Retail

This position consisted of recovery, sizing, visual displays, rearranging floor plans, maintaining the department as well as providing excellent customer service, supervising 6-10 employees, trained, hired, etc.

Management, Customer Service, Loss Prevention, Store Upkeep, and Product Knowledge.

Front-End Supervisor

March 2009 - March 2010

Ross Stores, Inc. Atascocita, TX. 77346

Retail

Performance included customer service, clerical, handled disputes, answered multi-line phones, and distributed cash and oversaw cash registers. I maintained the front-end of the store, making sure the customers were pleased, had speedy checkouts, & that the environment was clean/atmosphere was friendly; giving every customer a reason to hurry back!

Management, Customer Service, Clerical, Loss Prevention, Attend To Detail, Great Judgment, Answering Multi-Line Phones, etc.

Server/Hostess

June 2007 – March 2009

Razzoos Cajun Café Stafford, TX. 77477

Hospitality

This job required one to have an exceptional level of customer service skills, greeting and seating guests, product/menu knowledge, garnish/prepare food, cash handling, data entry, etc.

Hospitality, Customer Service, Attend to Detail, etc.

SKILLS

My skills include Education, Non-Profit, Management, Customer Service, Clerical, Product Knowledge, Hospitality, & Sales.

Advanced

EDUCATION

College: Fayetteville Technical Community College

Degree: Associate's

Major: Early Childhood Education

Completed: 2013 (1 1/2 yr)

GPA: 3.8

High School: Colony Park Academy

Completed: Diploma

GPA: 3.9

REFERENCES

Arreanna Cromartie: 910-***-**** Keisha Page: 470-***-**** Jelisa Montalvo: 910-***-****



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