Customer Service Sales, Project Management, Information/Data Analyst
Resume:
To Whom It May Concern,
Synectics is the model for the type of company I would love to say I was employed. It is a company that is innovative and competitive but it is also a company that deeply cares about their customers and employees. I, personally, would love the chance to continue Synectics’s storied history of providing best in class products and services to their customers and upholding the same values of dedication and a commitment to excellence that Synectics has built its reputation on since it was founded.
For some insight into my current position and how it translates, my primary role of my position is to promote sales and fiber network footprint growth for my designated territory through analyzing my territory, segmenting my markets and then making contact through direct, cold calling, network referrals, or sales partners. Through the marketing and project managing of several different network build outs at once, organization and communication with my superiors, peers, and with cross functional departments is paramount. We mainly do this through the Microsoft office suite. During the sales process I must identify all of the IT needs of my client and engage with multiple decision makers and set up time for all of them to be together, or to go to each one individually to get them all on board with the project and overcome any objections that may arise through the process. When given the findings from my construction team I must take their highly technical build-out information and couple it together with my personalized company specific sales IT consultation and relate it plainly to all decision makers involved so that it is understood and so we make sure our agreed upon is cost beneficial for Comcast Business.
I have been interested in a position with Synectics for quite some time and I was excited when I saw this position had opened up. I believe that this position is tailor made for my skillset. I have my undergraduate degree from Bradley University in Business Administration, and my last 4 years of work experience have dealt with effectively communicating, selling, and giving exceptional customer service to the business needs for manufacturers of Agriculture, Automotive, Mining, and Construction Equipment vertical markets successfully. Synectics is also the place where I believe I can best grow in. I am currently studying for the GMAT entrance exam for MBA classes. My test is in February and I am looking to attend the University of Illinois at Springfield MBA Peoria Cohort program in the fall and graduate in May of 2018.
Delivering results and quickly developing new employees into productive members of my team are some of the established skills I can bring to the role. My track record proves that I exceed sales goals and am quick to embrace change and excel in new roles. Executing against brand initiatives, driving teams to deliver outstanding results, and achieving financial plans for sales targets are some of my key strengths.
Some of my achievements include:
Top 3 New Hire for Comcast Business to Sales Quota for year 2015
o2015 - 117% year to date
Champion of Store in Top 10 in entire Enterprise for Net Promoter Score (NPS) customer service rating
oAchieved Gold Standard rating for Q2 & Q1 for year 2015 and Q4 & Q3 for year 2014
Top 10 District in Total Growth to quota 4 straight years.
o2015 – 120% (partial year) & 2014 – 125% & 2013 – 113% & 2012 – 107%
Top 10 District Accessories Sales for 4 straight years.
o2015 – $64,096 (partial year) 62014 – $67,048 & 2013 – $63,405 & 2012 – $53,406
Top 10 District for business growth to total percentage of growth for 4 straight years,
o2015 – 10.48% (partial year) & 2014 – 9.03% & 2013 – 8.45% & 2012 – 4.8%
Champion of Top store in Comcast/Xfinity sales in Illinois/Wisconsin Region 3 straight years
o2014 - 88 installs (doubled next competing store) & 2013 - 76 installs & 2012 - 22 installs
Receiving the Net Promoter Score award and Comcast Cup award with the rest of my store/team was a proud moment for me. There is no “I” in Team. Those awards are an example of my ability to lead a team and influence others. No individual award means quite as much. I enjoy the process of developing and motivating people.
I’m always evolving my skills and taking on new challenges so I’m excited about the positive contributions I could bring to your company in this role. I look forward to speaking with you more about the position.
Sincerely,
Michael Culkin
*********@*****.***
MICHAEL DANIEL CULKIN
1015 Prince St.
Pekin, Illinois 61554
Cell: 217-***-****, *********@*****.***
Education
Bradley University, Peoria, Illinois
Bachelor of Science, Business Management and Administration, December 2011
Parkland College, Champaign, Illinois
Associate in Science, General Business Administration, May 2009
Work Experience
Comcast Business, Peoria, Illinois
Business Account Executive – August 2015 – Present
Provided integrated tech-based solutions for small-to-medium sized businesses in assigned business territory.
o117% to goal for 2015 sales quota
Worked with and cultivated referral partners for areas.
Ensured top-flight customer service results for NPS metrics in my assigned areas.
Managed areas of Peoria, East Peoria, Morton, Washington, Pekin, Galesburg, and Macomb.
Cold called and prospected future clients.
Negotiated the contracts, worked in on site and office surveys, scheduling, and assisted departmental construction buildout projects.
oCurrently construction projects total $246,000
Served as liaison and subject matter expert for business services for launch of new Xfinity store program.
oTrained and coached Xfinity employees for identifying business service opportunities and sales techniques
oMarketed business services launch of Xfinity store.
Verizon Wireless, Peoria, Illinois
Retail Sales Representative – March 2012 – August 2015
Graduate Illinois/Wisconsin regional management development training program NLU. (July 2015)
Champion of Store in Top 10 in entire Enterprise for Net Promoter Score (NPS) customer service rating
oAchieved Gold Standard rating for Q2 & Q1 for year 2015 and Q4 & Q3 for year 2014
Top 10 District in Total Growth to quota 4 straight years.
o2015 – 120% (partial year) & 2014 – 125% & 2013 – 113% & 2012 – 107%
Top 10 District Accessories Sales for 4 straight years.
o2015 – $64,096 (partial year) 62014 – $67,048 & 2013 – $63,405 & 2012 – $53,406
Top 10 District for business growth to total percentage of growth for 4 straight years,
o2015 – 10.48% (partial year) & 2014 – 9.03% & 2013 – 8.45% & 2012 – 4.8%
Champion of Top store in Comcast/Xfinity sales in Illinois/Wisconsin Region 3 straight years
o2014 - 88 installs (doubled next competing store) & 2013 - 76 installs & 2012 - 22 installs
Met and exceeded quota and revenue target.
Trained new hires in sales strategies, product knowledge, POS systems, and undiscovered sales opportunities.
Stretch Positions
Verizon Wireless
Sales Analyst Champion, July 2013 – Aug 2015
Was in charge of creating daily, weekly, monthly, quarterly, and yearly readouts for sales numbers and trends
Drove sales numbers by creating timelines and stories from past trends through SWOT analysis
Provided information for Managers and myself for yearly Market Reviews with area leadership
Projected accurate sales forecasts for leadership for goals
Verizon Wireless
Merchandising Champion, Jan 2013 – Aug 2015
Was in charge of ensuring all displays were up to corporate standards
Installed planograms, allocated accessory displays and functioning properly
33% increase in corporate compliance over during my tenure as Merchandising Champion
Verizon Wireless
Inventory Champion, Sept 2012 – Aug 2015
Was in charge of all daily, monthly, and monthly physical inventory control operations for location
Tracked, clerked, and allocated shipments in to ensure proper arrival and dispersal
23% decrease in shrink during my tenure as inventory champion
Contact this candidate