Customer Service Sales

Karisma Lowery

Brooklyn, NY

*********@***.*** - 718-***-****

A creative thinker with effective verbal and written communications, analytical and interpersonal skills combined with strong leadership, and team bulling skills. Self-motivated with the ability to excel in a fast-paced environment while learning and applying sound judgment and ethical decisions. Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant to the Photography Department Delta Children's Products - New York, NY - October 2015 to December 2015

• Assist clients and greet customers in a courteous and efficient manner.

• Open and sort mail, screen incoming calls and emails and answer as require.

• Handle the tasks of scheduling, organizing meetings and confirming appointments with models, clients and vendors.

• Answer and resolve inquires by clarifying desire information, researching, locating and providing information.

• Coordinate and maintain model invoices.

• Update and maintain databases such as client information, mailing and contact list

• Responsible for keeping up with overseeing office prop inventory and supplies, purchase props for photography shoots, and schedule office equipment maintenance.

• Perform various general clerical duties such as faxing, scanning, mailing and photocopying to support in the daily operation of the organization.

Customer Service Representative/ Rental Sales Agent Avis Car Rental - Flushing, NY - September 2012 to November 2014

• Assisted customers with finding a rental that fits their needs as well as rental returns.

• Ensure the vehicle are well maintained and in good condition.

• Coordinated customer pickups and drop-offs.

• Provided support services by answering calls and customer’s queries and complaints.

• Established and maintained records and files of documents for follow-up dates.

• Responsible for training new employees.

• Collected lease payments from car rental and maintain payment records

• Utilized a variety of software and database system to input data, prepare reports, resolve issue and research information.

• Maintained office equipment and assist in maintaining inventory and supplies. Customer Service Associate

Pitney Bowes Management Service - June 2011 to May 2012 Supervised shipping and receiving department.

• Received, sorted and counted mail items.

• Handled all customer contact and tracked packages.

• Distributed mail to appropriate recipients or department.

• Maintained records of incoming and delivered packages.

• Provided support in picking and packing materials to be shipped.

• Performed data entry activities and completed shipping and delivery forms.

• Trained new employees.

Cashier/ Sales Assistant

Prada USA Corp - New York, NY - August 2008 to April 2010

• Acknowledged and greet clients as well as organized appointments and meetings.

• Coordinated, maintained and received customer’s items and merchandise based on request.

• Updated and maintained databases such as mailing lists, contact lists and client information.

• Created and typed letters, invitations, reports, correspondences, and PowerPoint presentations.

• Assisted with event planning and implementation as well as set-up for events.

• Coordinated messenger and courier service for client’s delivery.

• Monitored, answered and forward incoming calls as required.

• Handle all register transactions and reconcile cash.

• Ensured store is neat, clean and organized and items were available at all times. Sales Associate

Century 21 Department Store - New York, NY - December 2006 to August 2008

• Acknowledged and greet customers that are within a close radius.

• Engaged the customer through conversation. Determined the customer’s needs.

• Provided product knowledge to customers through the features, values and benefits of each product.

• Handled returns/complaints graciously and effectively.

• Correctly handle all register transactions and kept a well-balanced cash flow.

• Ensured the store is neat, clean and organized throughout each business day.

• Received and displayed product shipments on store retail shelves.

• Participated in store opening and store closing duties.

• Performed related duties as required such as trained new employees on policies and procedures. EDUCATION

Associate of Applied Science in Paralegal

Herkimer County Community College - Herkimer, NY

2015 to 2017

SKILLS

Customer Service Relations, Ms Windows, Ms Word, Ms Excel, Ms PowerPoint, Office Suite and Internet Explorer

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