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Customer Service Management

Location:
Cary, NC
Posted:
February 04, 2016

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Resume:

Paul Viens

*** ***** ****** ***

Morrisville, NC 27560

919-***-****

actelr@r.postjobfree.com

I am a recently trained computer technician with hands on experience that is able to provide technical assistance. My primary goal is to transfer all the knowledge and experience I have gained at New Horizons to the I.T. industry. I am professionally certified by CompTIA.

TECHNICAL TRAINING AND CERTIFICATIONS

CompTIA A+, Network+ Certifications

Windows NT 4.0, 2003, XP…Microsoft Networking

Trouble Shooting…Software Implementation

Desktop Systems…Component Repair…OS Fundamentals

TCP/IP Configuration…Hardware/Software Installation…Microsoft Office

Install, configure, upgrade & troubleshoot vendor neutral systems

Installed and configured windows 2000/03 server. Set up users, policies

Perform post installation configuration

Understanding of development, networking, security & business concepts

TECHNICAL WORK HISTORY

Viens Computer Consulting 2003-Present

Technology Technician/Consultant

Performed virus removal, hardware installations and network configurations for residential and small business clientele

Responsible for Program installation and removal as well as teaching clients of computer basics

Practiced extraordinary customer service that led to much referral business

Performed marketing, billing, invoicing and all financial aspects of a small business

WORK HISTORY

UNC Orthopedics 2005-Present

Orthopedic Technologist

Performed casting, Splinting, clinical assisting and Cast Room supply management

Tennessee Orthopedic Alliance 2003

Orthopedic Technologist

Performed casting, Splinting, clinical assisting and Cast Room supply management

Advanced Orthopedic Centers 2001-2002

Orthopedic Technologist

Performed casting, Splinting, clinical assisting and Cast Room supply management

EDUCATION

New Horizons, Morrisville, NC

CompTIA A+, Network+ Certification

Additional certification upon completion…Security+, MCSA, MCSE

US Army School of Health Sciences Fort Sam Houston, TX

Diploma in Orthopedic Technology

1985-1986



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