Technician Maintenance

FRANCISCO A. HERBERT

***** ******* **, ******* ***** 77035

(H) 713-***-**** **********@*****.***

PROFILE

High-energy Computer Technician successful at saving companies money by troubleshooting and repairing IBM computer equipment.

Innovative thinker with a knack for diagnosing computer problems quickly and accurately.

As a Field Technician I am proficient at explaining complicated technical concepts to the users of varying degrees of technical understanding.

Knowledgeable in an assortment of operating system, applications and hardware.

Diagnosed hardware and software failures and resolved technical issues on time.

Helped company attain the highest customer ratings.

Managed a high-volume workload within a deadline-driven environment

Highlights

Database maintenance

System checks and troubleshooting

Computer diagnostics and repair

Costumer service-focused

Hardware support and troubleshooting

Organized

Highly motivated

Proactive

Sense of urgency

.

EDUCATION

ITT Technical Institute, Houston TX

Associate of Applied Science Degree in Network Systems Administration.

Cum. GPA: 3.83

Bachelor of applied Science Degree in System and Cybersecurity.

(Bachelor’s expect graduation date June 2016).

EXPERIENCE

Smart Source, Houston TX (night time and weekends jobs) 01/2015 - Present

Field Service Technician (Houston, Galveston, Woodlands)

IT support de-installation and installation of new POS pin pads registers for fast food restaurants (Jack in the box, Mc Donald overnight projects), HP, Dell Computer upgrades, upgrading, fixing, replacing, Lexmark printers, POS computer servers support, rewiring network CAT-5 (home run), Dell monitors troubleshooting & replacing.

Responded to remote work order issues and found resources for problems resolution and designed best option solutions. Provided support to office computers, printers, and WAN. Responsible for coordination of project repairs and received orders for equipment and parts usage. Reported to Management after completion of every project, as well as followed up with clients about the repair for any issues, seeking for the client’s full satisfaction.

Tolt Solutions, Houston Texas 11/2013 – 10/2015

Field Service Technician (Houston)

Responsible for set up, tested and configured networks, desktops, laptops and printers. Resolved technical issues for clients in person, on the phone and through e-mail. Provided support to Kroger Company (Registers, POS, Scales, Network issues, Computer Re-imaging, Server issues, Router issues). Costco Wholesale support on Lexmark printers and multifunction copiers). Randall’s support to Catalina Printers (installing, replacing, fixing, re-imaging). HEB support to Catalina Printers (installing, replacing, fixing, re-imaging). Supported IBM computer equipment, Toledo network scales, and POS pin pads. Catalina marketing Computer network support. Maintained company vehicle logs. Maintained equipment and tools inventory. Reported progress and inventory on a weekly basis to the managers.

Texastar Facility Services, Houston Texas 01/2009 – 10/2013

Maintenance Project Supervisor (Houston)

Handles customer inquiries, complaints, and new contract services. Responded to issues and found resources for problems resolution and designed best option solutions. Provide support to office computers, printers, and WAN. Responsible for the inventory control, ordered and coordinated repairs of equipment and parts usage. Coordinated contractors of the building maintenance, electrical, plumbing, drywall, Painting.

HB Management, Houston Texas 03/2008 – 01/2009

Houston Area Supervisor

Schulumberger Maintenance contract on 7 locations:

Coordination of daily and long term projects to ensure the standards and Safety were met. Oversaw employees operation, hiring, training, firing.

Halliburton Maintenance, Janitorial contracts:

Ensured that staff received proper orientation, initial training and ongoing education for the proper use of custodial chemicals, equipment and cleaning procedures. Recognized & escalated, as needed, those issues identified as potential risk/opportunities to improve operation performance. Controlled expenses and responsible for budgeting, inventory control, ordering and coordinating repairs of equipment.

Wilcrest Park Townhomes 05/2005 - 03/2008

Maintenance Manager (Houston)

Maintained 330 units (condos & townhomes), Plumbing, Mechanical, Electrical, Carpentry. Managed and coordinated projects with contractors. Managed employees (Hiring, Training, Firing and assign schedules). Generated progress reports to the Board of Directors on a weekly basis. Control budgets. Maintained inventory of equipment. Retrieved permits from them City of Houston for necessary projects.

Southern Service Corporation 09/1999 – 04/2005

Project Manager (multiple locations)

Casino Magic, Bay St Louis, Mississippi.

Beau Rivage Casino Resort, Biloxi, Mississippi.

Hyatt Regency, New Orleans, Louisiana.

Hyatt Regency, Houston, Texas

Assisted management on recruiting, hire, training, firing, assign schedules, the complete cleaning of public areas report to customer management on a daily basis.

Control budgets.

Certifications

Weights and Measures Technician.

A+ certified, Plumbing

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