Customer Service Manager
Resume:
Mansfield, TX *****
************@***.***
RACHEL MILNER
OBJECTIVE
Accomplished and dynamic professional, consistently recognized for achieving company goals, effective client relationship management, and ability to develop sales, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training and proven ability to work effectively in busy environments with positive results. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.
PROFESSIONAL ACHIEVEMENTS
SALES
Ranked 3rd in the Texas in Commercial/B2B sales.
Consultant to other managers to boost commercial sales.
SME in commercial sales for Dallas/Ft Worth District
CUSTOMER SERVICE
Consistently have led teams to high metrics in customer service levels
CERTIFICATIONS
Influencer Certification
Lean Six Sigma White Belt Certification
Paralegal Certification
SKILLS
Proven record of ability to lead and manage successful teams while promoting and maintaining employee morale.
Ability to implement change and processes resulting in profitable results.
Successfully coached different teams while extending network to gain more clients by emphasizing achievements and accomplishments as head coach.
Excels in organizational planning. Delivers excellence in managing personnel and projects, training, and networking as well as client relations.
WORK HISTORY
OPERATIONS MANAGER/HARDLINES MANAGER/AUTO CENTER MANAGER
Sears Holdings/2010-2014
STORE MANAGER/AREA MANAGER
Fast Tax Service/2000-2012
SOCIAL MEDIA DIRECTOR/SALES
Ocean Canyon Properties/2009-2010
EDUCATION
MIDLAND COLLEGE
Paralegal Certification/Accounting
UNIVERSITY OF PHOENIX
Business
REFERENCES
REFRENCES AVAILABLE UPON REQUEST
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