Manager Customer Service

John T. Bowling

**** ****** **** ***** 614-***-****

Columbus, Oh 43228 E-mail: *********@*******.***

Experience:

**/** – Present SDA (System Design Advantage) Columbus, Oh

**/** – present Repair Supervisor

Oversee 20+ associates

Reduced repair days outstanding from 25+ to 14-21 days

Create and update Work Instructions

Set daily and weekly production goals and hold associates responsible

Ensure all service levels are achieved by implementing best practices

Plant EHS contact

2/14 – 11/14 IMS Electronics Columbus, Oh

2/14 – 11/14 Production Supervisor

Oversee 15+ associates

Improved operations and increased productivity by 20%

Ensure all service levels are achieved by implementing best practices

11/13 – 2/14 FMR Enterprises Columbus, Oh

11/13 – 2/14 Consultant

Consult and assist companies for ISO, OHSAS, RIOS and R2 certification

Develop and present training for safety and environmental compliance

Oversee operational projects

03/12 – 10/13 ROUND2 an Avnet Company Grove City, Oh

3/12 – 10/13 QEHS Manager

Oversee compliance of facilities in Grove City, Dallas, Austin and Atlanta

Compliance team member for ISO, OHSAS, RIOS and R2 certification

Responsible for plant safety standards, EHS inspections, drills and documentation

Developed and presented training for all locations including safety. environmental compliance and forklift training

Implemented additional training for associate awareness and the creation of plant safety teams to reduce incidents. The 2013 incident rate is tracking at a 40% reduction from 2012

Developed and direct the production of a companywide newsletter

01/09 – 03/12 Arrow Electronics / Converge Solon, Oh

4/10 – 03/12 Consignment Manager

Led the transfer, set up and operation of the Consignment operation in Solon, Ohio

Responsible for the hiring, training, supervision and development of associates

Ensure all service levels are achieved by implementing best practices

1/09 – 4/10 ITAD Distribution Manager

Developed the initial set up and operation of the ITAD operation in Columbus

Responsible for the hiring, training, supervision and development of associates

Ensure all service levels are achieved by implementing best practices

Improved operations and increased productivity to become the second most productive facility in less than 90 days

Created work instructions

Participate in planning and executing special projects

12/02 – 01/09 Intechra / Chasm Industries / Market2Market Columbus, Oh

5/08 - 1/09 Shipping/Facilities Manager

Responsible for the hiring, training, supervision and development of associates

Ensure all service levels are achieved by implementing best practices

Oversee all inter-plant moves and specialized logistics occurrences

Participate in special projects

Responsible for facility custodial and maintenance staff

7/06 – 5/08 Operations Environmental, Health, Safety & Quality Manager

Corporate responsible for the upgrade and compliance of facilities in Columbus, Dallas, Phoenix, Casa Grande, Los Angeles and Hartford.

Team member implementing ISO 14001 and OHSAS 18001 certification

Liaison to OSHA inspectors

Responsible for plant safety standards, EHS inspections, drills and documentation

Developed and presented training for all locations including safety and environmental compliance

Reduced the most frequent employee injury in our plants by 66%

Led and participated in client plant tours

3/05 – 7/06 Operations Manager

Responsible for hiring, training, supervision and development of over 15 associates

Ensure all service levels are achieved by implementing best practices

Oversaw the moving of the facility to another location

Participated in various special projects as directed by the Executive V.P.

12/02 – 3/05 Retail Operations Manager

Responsible for the hiring, training, supervision and development of up to 11 online sales associates

Developed metrics for evaluating procedures designed to increase staff productivity

Develop standards and monitored the production of online content for accuracy, quality, and appropriateness and provided feedback and coaching to unit members as needed

Grew online sales revenue from $10k to over $100k per month

Developed and implemented a new revenue stream that produced revenue up to $30k per month

9/01 – 12/02 Rumpke Inc Columbus, Oh

District Credit and Collections Specialist

Responsible for overseeing collections in 4 remote locations

Developed procedures that reduced delinquency by over 10%

5/01 – 9/01 First American Cash Advance Columbus, OH

Unit Manager

Increased sales by developing a marketing plan

Reduced unit delinquency by over 25%

10/00 – 4/01 O.P.E.N. Columbus, OH

Customer Service Manager

Developed and implemented call center procedures

Developed both internal and external training programs

12/95 – 10/00 Express-Med New Albany, OH

Customer Service Supervisor

Responsible for an inbound/outbound call center staff of 25+

Developed tracking methods to improve efficiency

5/89 – 11/98 CompuServe Hilliard, OH

Credit and Collection Manager

Responsible for overseeing the collections for 30+ remote locations

Responsible for supervising 4 business groups

Education:

Fairfield Union High School Lancaster, OH

Career Academy Columbus, OH

Franklin University Columbus, OH

Columbus State University Columbus, OH

Atlanta Technical College Atlanta, GA

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