ELAYNA WILSON

**** **** ***** **** ***** Apt. #**8

Charlotte, NC 28216

843-***-****

acteiv@r.postjobfree.com

EDUCATION

Lander University Greenwood, SC

Bachelor of Science Degree in Business Administration Graduation: Spring 2014

Emphasis: Marketing/Management GPA 3.57

Member of Lander Professional Business Society Fall 2011-Spring 2014

Member of Blue Key Honor Society Fall 2012-Spring 2014

INTERNSHIP EXPERIENCE

Greenwood County Probate Court Greenwood, SC

Paid internship involving Spring 2014

Completing marriage applications, generated marriage licenses using Icon Probate Court Software.

Completing Order of Detention forms.

Creating files to be used for guardianship and conservatorship clients.

Attending Civil Court and Probate Court hearings.

Supporting entire office staff with any task required.

RELEVANT COURSEWORK

Business Ethics

Management Information Systems

Business Communications

Commercial Law

WORK EXPERIENCE

Sykes Enterprises Kingstree, SC

Customer Service Representative Summer 2014

Received inbound calls in a high-speed call center environment.

Handled sales transactions, fulfilled wireless order requests, and scheduled order deliveries.

Used on-hand technology to diagnose and resolve customers wireless device issues.

Reviewed customers billing history, accounts, and customer service history.

Multitasked seamlessly between multiple computer programs while engaging with the customers.

Consistently maintained performance-related requirements including but not limited to, average handle time, attendance, quality assurance, marketing requirements, and appointments.

Hardees Greenwood, SC

Cashier Fall 2012

Appropriately handled customers needs while working in a fast pace environment.

Handled sales transactions, operated point of sales system.

Organized and prepared orders in a timely manner.

Rainbow Greenwood, SC

Sales Associate October 2011- April 2012

Assisted customers with purchases of clothing, jewelry, and footwear.

Priced, stocked and recorded receipt of merchandise in all departments of the store.

Kept physical inventory and logged new merchandise into inventory system.

CAMPUS INVOLVEMENT/ COMMUNITY SERVICE

Delta Sigma Theta Sorority, Inc. Spring 2013-Present

Kappa Gamma Chapter

Chaplain, Fundraiser Chair

Planned chapter events, meetings, and networking nights.

Directed fundraising activities for the chapter including “Back to School Week,” Breast Cancer Awareness Month, AIDS Awareness Week, and other local establishments.

Participated in campus activities such as “Greek Week” and the “Holiday Coat/Food Drive.”

Community Service

Volunteered at the local Soup Kitchen, Greenwood YMCA, Bowers-Rodgers Children’s Home and Hospice Care of South Carolina.

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