Customer Service Sales

Stephonie Little

Retail Sales Associate - T-Mobile

Charlotte, NC

***************@*****.*** - 980-***-****

WORK EXPERIENCE

Amazon Associate

Amazon.com - Charlotte, NC - December 2015 to Present

• Helping customer's move around the site far as placing orders and receiving shipments.

• Helping customer's with billing questions.

• Being patient with the customer's and showing respect, treating them as our friends.

• Inbound calling and setting up follow-up calls to follow up with the customer's.

• Working from with a great team online, Interacting with different people and personalities all over the world. Retail Sales Associate

T-Mobile - Concord, NC - October 2013 to Present

• Developed new prospects and interacted with existing customers.

• Educated and engaged customers through product demonstrations.

• Handled phone inquiries from customers on billing issues.

• Educated customers regarding the benefits of products and services.

• Perform daily opening and closing procedures.

Inside Sales Account Executive/ United Healthcare Resolution Specialist FedEx/ Optum - Concord, NC - June 2013 to September 2015 FedEx Sales Account Executive / Marketing Agent/Medical Billing Agent/United Healthcare Resolution Specialist/ Intake Resolution Specialist FedEx/ Optum - Concord, NC - June 2013 to September 2015 Inside Sales Account Executive/ United Healthcare Resolution Specialist is responsible for introducing newcorporate products or service to established clients.

• Holds the accounts of the clients and communicates with them regarding the new services to be offered to their business.

• Handles the project execution actions and overall coordination between Outside Sales Department and Customer Service department.

• Taking inbound calls checking members account to make sure their procedure is covered.

* Handling customer's account, insurance and medical records. Housekeeping Attendant

Embassy Suites - Concord, NC - July 2012 to August 2013

• Follow all company safety and security procedures.

• Organize work schedule from the room status list, arrivals and departures.

• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.

• Respond to calls for housekeeping problems such as spills, broken glasses.

• Maintained facility in a sanitary and infection-free condition. Housekeeping Attendant

Great Wolf Lodge - Concord, NC - March 2009 to August 2010

• Used safety precautions in all housekeeping services.

• Ensure confidentiality and security of guest rooms.

• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms.

• Deliver any requested housekeeping items to guest rooms.

• Distribute linen, towels and room supplies using wheeled carts or by hand. Customer Service

ExxonMobil - Concord, NC - April 2008 to March 2009

• Requisition new stock, stay current with sales prices.

• Created sales of the product.

• Provided good after sales service.

• Was responsible for sales activities from lead generation through close in assigned territory.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. EDUCATION

High School Diploma

Concord High School

August 2002 to June 2006

ADDITIONAL INFORMATION

Skills:

• Experience as a Sales Assistant Manager.

• Ability to work several Microsoft Office Programs.

• Mastery highest sales for 2 years.

• Implement and maintain office systems.

• Joined Marketing Team within working for FedEx in 3 months, been working on the special project for a year and 7 months. I was the least ten year agent on the project.

• Mastery the top dialer award for the month of November 2014- Febuary 2015 Customer Service, Muti tasking in between systems, Helping the customer with there issue before the called is ended.

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