Service Technician Representative

Frank A. Roman

***** *** **** –North Olmsted, OH 44070

***-***-****-*****.*********@*****.***

Summary of Qualifications

Strong skills in relationship building and multi-tasking

Computer proficiency in multiple systems (see page attached)

Education

Bachelor of Arts May 1999

Kent State University, Kent, OH

Major: Radio and Television Production

Associates Degree in Information Technology, In Progress

Cuyahoga Community College, Parma, OH

Major: Networking Hardware/Software

Work Experience

Field Service Technician

TekSystems Inc., Ohio State University Wexner Medical Center, Columbus, OH 2015-present

Provide desktop support for staff

Image, configure, and repair PCs

Repair and maintain workstation on wheels for clinicians

Support various peripherals as needed: scanners, printers, and credit cards

Field Service Technician

Pomeroy IT Solutions Inc., Cleveland Metropolitan School District, Cleveland, OH 2013-2014

Configure and image new laptops and mobile devices for faculty

Provide desktop support for five schools

Collaborate as a team to update PC software and set up new student computer labs

Desktop Support Specialist

Visiting Nurse Association of Ohio, Cleveland, OH 2008-2013

Support and maintain 400+ desktops and laptops

Provide frontline support to all employees, including remoting into the Mansfield satellite facility using RDP

Use Symantec Ghost to image PCs for new users

Conduct rollout of 250 Blackberry Bold 9900 handsets

Manage and support 70-80 network printers and 7 high-output Xerox copiers

Set up and maintain phone equipment and users in a Shoretel VOIP phone system and new users in Microsoft Active Directory 03/08

Patient Service Representative

Cleveland Clinic Westlake, Westlake, OH 2003-2008

Demonstrate telephone prophecies, while maintaining superior patient care

Schedule/coordinate appointments

Prepare and produce medical charts

Order supplies for two facilities

Receive and distribute inventory

Experience in the following Computer Systems:

Epic

BES/BESExpress

Active Directory 03/08

Office 03/10

VMware/VSphere

McKesson Horizon Homecare

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