Customer Service Management

Shanice Jackson

**** ********* ***** ****

Houston, TX 77084

Cell: 323-***-****

******@***.***

Objectives:

Looking for a position in an Administrative role, utilizing exceptional organizational and communication skills to make a positive contribution to the organization.

SKILLS:

Microsoft office

Oracle

Peoplesoft

Salesforce

SAP

Lotus Notes

EXPERIENCE:

May 2015 – December 2015 Enterprise Holdings (Fleet Management)

Houston, TX

Fleet Coordinator

• Act as a knowledgeable resource for all of their Fleet Management customers

• Send various important lease documents and letters to customers in a timely manner

• Strong organizational and time management skills

• Process factory orders, stock orders, used vehicle needs and various requests for customers

• Achieve and maintain proficiency in all necessary computer applications

• Provide inside sales support to Account Manager

February 2014 - April 2015 Emser Tile (Distribution Center)

Houston, TX

Administrative/branch Support

• Provide Management with weekly progress reports

• Identify, communicate and help resolve any service issues, invoicing orders, billing issues or customer complaints

• Build and manage daily shipping schedules for all modes (FTL, LTL, dedicated/ local, courier, parcel)

• Routing of shipments to ensure proper loading, capacity optimization, and on time delivery.

• Provide customer service to internal and external customers via email and telephone.

• File and process client material and freight claims

• Schedule and/or arrange UPS/FedEx pick-ups from offices

April 2013 - May 2014 Target

Cypress, TX

Price Accuracy

• Execution of all store price changes

• Signing all price changes appropriately Merchandise selling floor as necessary

• Ensure price tickets are marked with accuracy

September 2012- January 2013 Macys

Los Angeles, CA

Administrative Support

• Coordinate distribution of all in-coming communication, including phone, fax, e-mail, network printer, and Stores' Portal

• Operational administrative tasks such as maintain store supplies, process supply orders, and maintain phone lists and associate information binders at each register

• Facilitate the interview process, including execution of all new hires paperwork, and data input of new hires into HR systems

November 2011- September 2012 Sears

Pittsburg, CA

HR Office Clerk

• Answer telephones, direct calls and take messages.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

• Greeted and directed visitors / customers to their destination and provided general information, resolve customer complaints.

• Complete work schedules, manage calendars and arrange appointments.

EDUCATION:

Pittsburg Senior High - Diploma Pittsburg, CA

Prairie View A&M University- B.S, Criminal Justice Prairie View, TX

References: Available upon request.

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